Lead Analyst - Technical Writing 4C

Lead Technical Writer

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Research, collect source data, and interview appropriate personnel to compose text for technical literature, which meets customer’s standards and procedures.

• Create, edit, and maintain technical user and service publications that accurately and effectively support the product release requirements in various output formats (pdf, online help, CD, USB etc.)
• Develop content using a content managements system and xml authoring tool
• Track and fix content defects
• Create documentation methodologies, frameworks, and workflow diagrams
• Coordinate review of all assigned writing projects to ensure thorough documentation
• Provide input on other technical writing projects by critiquing, editing, and proofreading manuscripts prepared by others
• Complete writing assignments on-time and within budget according to departmental and industry standards
• Assist and/or analyze project requirements to determine types or publications needed and develop project plans and timelines
• Contribute to the development and expansion of the department and its offerings
• Successfully work with and communicate with global teams
• Assists and develops graphic and illustrations used in user and service documentation
• Develop and implement content strategies aligned with business goals;
• Lead content creation, curation, and distribution efforts across digital channels;
• Analyze content performance metrics and provide insights and recommendations for optimization;
• Collaborate with cross-functional teams to ensure content quality, consistency, and alignment with brand guidelines;

• Stay abreast of industry trends and best practices in content management and recommend innovative solutions to enhance content effectiveness.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

HubSpot Content Marketing Certification - HubSpot Academy, IBM Certified Solution Designer - IBM Rational Manual Tester - Romtraining

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, People Leadership, Personal Effectiveness, Risk Management, Storytelling, Technical Writing

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Product Engineering

Remote Type -

Remote

Work Shift -

Day Job (Mexico)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.