Partner - Enterprise Risk Advisory 1

Partner - Enterprise Risk Advisory

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

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Job Description

Senior Delivery Leader, Risk Advisory Managed Services

Role Overview

We are seeking an accomplished and strategic delivery leader to lead the end-to-end delivery of our Enterprise Risk Consulting business. This role is responsible for overseeing the successful execution of complex, knowledge-intensive advisory and managed services engagements, ensuring exceptional client outcomes while driving operational excellence, innovation, and profitable growth.

The ideal candidate brings significant experience leading large-scale advisory or consulting delivery organizations within a Big 4 consulting firm, a Global Capability Center (GCC), Global Business Services (GBS) organization, or a Center of Excellence (CoE). They will have successfully managed multidisciplinary teams delivering risk advisory, governance, compliance, controls, internal audit, regulatory, or other knowledge-based services beyond transactional operations.

As a member of the leadership team, this individual will build a high-performing delivery organization that is future-ready, technology-enabled, AI-powered, and capable of scaling across multiple solutions and industries.

Key Responsibilities

Delivery Leadership

• Own the overall delivery strategy and execution for the Enterprise Risk Consulting portfolio.
• Ensure consistent delivery excellence across client engagements while meeting quality, timeliness, commercial, and contractual commitments.
• Establish governance frameworks, delivery standards, operating rhythms, and performance management mechanisms across engagements.
• Drive client satisfaction through proactive risk management, issue resolution, and continuous service improvement.

Operational Excellence

• Deliver against key operational and business KPIs including:
  • Service quality
  • Client satisfaction
  • SLA/KPI adherence
  • Productivity
  • Utilization
  • Gross margin
  • Delivery efficiency
• Continuously improve delivery processes through standardization, automation, lean practices, and data-driven decision-making.
• Build scalable delivery models capable of supporting growth across multiple service lines.

Workforce Planning & Talent Leadership

• Own workforce planning, capacity management, and staffing across the managed services portfolio.
• Ensure optimal resource allocation balancing client needs, utilization, employee development, and business priorities.
• Lead the hiring strategy in partnership with Talent Acquisition to build high-quality, future-ready teams.
• Build strong succession pipelines for critical delivery and leadership roles.

People Development

• Lead, mentor, and develop delivery managers and consulting teams.
• Drive career progression, performance management, coaching, and leadership development.
• Create a culture of continuous learning, accountability, collaboration, and high performance.
• Champion structured learning programs, certifications, and capability-building initiatives.
• Drive cross-skilling and upskilling initiatives to increase workforce fungibility across solutions, industries, and service offerings.

Technology, Innovation & AI

• Partner closely with Technology, Digital, and Product teams to transform delivery through automation and digital enablement.
• Identify opportunities to build reusable assets, accelerators, platforms, and AI-enabled solutions.
• Lead the adoption of Agentic AI, GenAI, workflow automation, analytics, and intelligent knowledge systems within delivery operations.
• Reimagine operating models to improve productivity, reduce delivery effort, and enhance quality while maintaining strong governance.
• Foster a culture of innovation and continuous experimentation.

Business Partnership

• Collaborate closely with Consulting, Client Relationship, Sales, and Solution teams to support business growth.
• Provide delivery insights during solution design, transition, and large deal pursuits.
• Support proposals, client presentations, due diligence activities, and strategic pursuits by bringing delivery expertise and operational perspective.
• Act as a trusted advisor to internal stakeholders on delivery strategy and execution.

Success Measures

Success in this role will be measured through:

• Consistent achievement of delivery KPIs and client commitments
• High client satisfaction and engagement health
• Gross margin and profitability performance
• Workforce utilization and productivity improvements
• Reduced delivery risk and operational issues
• Employee engagement, retention, and leadership pipeline strength
• Capability development and workforce fungibility
• Successful implementation of technology-enabled delivery improvements
• Adoption of AI-enabled operating models and reusable delivery assets
• Scalable, standardized delivery practices supporting business growth

Qualifications

· Bachelor's degree in Business, Commerce, Engineering, Technology, Finance, or a related discipline.

· MBA or equivalent postgraduate qualification preferred.

· Professional certifications such as CA, CPA, CIA, CISA, CRISC, PMP, Lean Six Sigma, or equivalent are advantageous.

Experience

• Progressive experience leading consulting, advisory, or managed services delivery organizations.
• Demonstrated leadership experience within one or more of:
  • Big 4 consulting firms
  • Global Capability Centers (GCC)
  • Global Business Services (GBS)
  • Centers of Excellence (CoEs)
  • Consulting-led managed services organizations
• Strong experience leading knowledge-intensive operations in areas such as:
  • Risk Advisory
  • Internal Audit
  • Enterprise Risk Management
  • Governance, Risk & Compliance (GRC)
  • Regulatory Compliance
  • SOX/Internal Controls
  • Third-Party Risk
• Experience managing large, geographically distributed, multidisciplinary teams.
• Proven success in workforce planning, talent development, delivery governance, and operational transformation.
• Demonstrated experience driving digital transformation, automation, AI adoption, and productivity improvement within delivery organizations.
• Experience working closely with consulting partners, business leaders, clients, and technology teams in complex, matrixed organizations.

Leadership Competencies

• Strategic and systems thinker with strong commercial acumen.
• Exceptional people leadership and coaching capability.
• Strong stakeholder management and executive presence.
• Customer-centric with a focus on delivering measurable business outcomes.
• Data-driven decision maker with a continuous improvement mindset.
• Highly collaborative with the ability to influence across functions.
• Comfortable leading transformation in fast-changing environments.
• Passionate about innovation, technology, and building AI-enabled delivery organizations.
• Demonstrates ownership, accountability, resilience, and operational discipline.

Qualifications

Bachelors - Economics, Bachelors - Finance, Bachelors - Statistics, Masters - Business Administration, Masters - Risk Management

Certifications

Certified Fraud Examiner (CFE) - ACFEACFE, CISA - ISACA - Information Systems Audit and Control AssociationISACA - Information Systems Audit and Control Association, ITIL 4 Foundation Certificate in IT Service Management - SkillsoftSkillsoft, Microsoft Certified: Azure Security Engineer Associate - MicrosoftMicrosoft

Required Skills

Artificial Intelligence (AI), Client Relations, Data Literacy, Executive Presence, Information Security, People Leadership, Predictive Modeling, Program Management, Risk Management, Storytelling

Language

English, English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Enterprise Risk Advisory

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.