Service Delivery Leader - F&A - R2R 4D

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Key Responsibilities:

Business & Operational Leadership

• Own and lead end-to-end RTR service delivery, including General Accounting, Fixed Assets, Intercompany, and Account Reconciliations across global teams.
• Ensure smooth execution of month-end, quarter-end, and year-end close, with timely and accurate financial reporting.
• Drive SLA/KPI performance, governance, and service excellence, proactively managing delivery risks and performance gaps.
• Lead large teams, ensuring talent development, succession planning, retention, and alignment with Genpact culture (CI2).
• Act as a senior escalation point, managing critical client escalations and high-impact business issues.
• Demonstrate strong expertise across RTR domains, including intercompany accounting, fixed assets, bank reconciliations, account reconciliations, accruals, amortizations, and financial reporting submissions.
• Collaborate with cross-functional teams including Operations, GPO, Digital, Transformation, and Transitions teams to deliver integrated solutions.
• Drive continuous improvement and transformation initiatives using Lean Six Sigma, automation, and digital solutions.
• Identify and implement mechanisms to monitor performance, identify gaps, and drive corrective actions.
• Support new deal cycles including solutioning, pricing, due diligence, transition, and stabilization activities.

Client & Stakeholder Management

• Act as a strategic partner to client leadership, building trusted relationships focused on operational excellence, transformation, and value creation.
• Engage confidently with stakeholders across Finance, Controllership, Procurement, Agency Finance, Media Operations, and business leadership teams.
• Lead monthly governance forums, business reviews, and performance discussions with clear insights, decisions, actions, and accountability.
• Anticipate client priorities and convert operational challenges into practical solutions that improve cycle time, control effectiveness, transparency, and stakeholder experience.

Media Finance Expertise

• Exposure to Media Accounting & Media Reconciliations is preferred.

People Leadership

• Build leadership depth through structured coaching, mentoring, capability development, and succession planning.
• Drive employee engagement, retention, performance management, and career growth across large and diverse teams.
• Foster a culture of inclusion, collaboration, innovation, accountability, and continuous learning.
• Lead operating cadence discussions to ensure delivery continuity, leadership readiness, and scalability for growth.

Governance, Risk & Compliance

• Ensure adherence to SOX, audit, compliance, data protection, risk management, and client control requirements.
• Ensure adherence to global accounting standards (IFRS / US GAAP), SOX compliance, and internal control frameworks.
• Establish and enforce governance structures, risk management practices, and control frameworks across operations.
• Ensure audit readiness and compliance for all internal and external audits.
• Drive strong focus on risk mitigation, financial integrity, and control effectiveness.

Ideal Candidate Profile

• A Senior Manager who can balance operational excellence, transformation, and client partnership.
• A confident people leader with experience managing large teams in complex Finance & Accounting environments.
• A credible executive communicator who can influence client stakeholders and translate operational complexity into measurable business value.

Qualifications

Certifications

Required Skills

Language

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Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.