Service Delivery Manager - BCM - Retirement 4C

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Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

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Job Description

Manage day-to-day service delivery for Retirement operations within the BCM vertical, ensuring consistent performance against SLAs and client expectations.

Lead a team of associates and team leads, driving accountability, engagement, and continuous improvement in service delivery.

Collaborate with cross-functional teams including Quality, Risk, and Technology to resolve issues and implement process enhancements.

Monitor operational metrics and dashboards to proactively identify trends, risks, and opportunities for improvement.

Ensure adherence to compliance and control frameworks, supporting audits and regulatory reviews with accurate documentation and timely responses.

Drive process standardization and simplification across Retirement workflows, contributing to broader transformation initiatives.

Support client interactions and governance forums by providing operational insights, updates, and issue resolution.

Coach and develop team members, fostering a culture of performance, collaboration, and domain capability building.

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Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.