Service Delivery Manager - F&A - I2C 4D

Service Delivery Manager - F&A - I2C

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Manage and own the end-to-end OTC process with minimum supervision.

• Maintain strong customer relations & business acumen.
• Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, claims, and collections.
• Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process.
• Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision.
• Should be able to speak to the US and EMEA based clients to discuss the input and resolve any queries for disputes.
• Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need.
• Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights.
• Actively manage the business continuity plans for the process.
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.
• Continuous coaching and developing Managers & Assistant Managers: hire, assess, and document performance.
• Support team priorities and initiatives and effectively manage workload.
• Team management & negotiation skills. Must have a Problem-solving attitude.
• Lookout for automation opportunities to bring efficiency.
• Partner with Human Resources to manage client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retention.
• Confirm that proper escalation procedures are followed according to established business practices.
• Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership.
• Understanding and Reporting of Service Level Agreement
• Deliver the required data for audit purposes.
• Exposure to Six Sigma training preferred, drive team to continuously improve in key operational metrics, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation.
• Participate in governance meetings at country / region level; Closely collaborate with the team and ensure right collaboration between team members to meet deliverables.
• Making the accounting process controls established through the internal policies.
• Daily Quality Check for the matching which team has matched.

• Updating FLM Cockpit daily

Qualifications

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Certifications

ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP

Required Skills

Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Client Relations, Collections Management, Deductions Management, People Leadership

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

F&A - I2C

Remote Type -

Hybrid

Work Shift -

Day Job (Costa Rica)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.