Sr. Associate - S&P - Procurement Ops 5B

Sr. Associate - S&P - Procurement Ops

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

The Sr Associate supports end-to-end order management, including order booking, contract updates, master data maintenance, delivery coordination, customer query resolution, and reporting. The role ensures accurate ERP updates, handles order-related issues, works closely with Sales and Logistics teams, and maintains documentation for audit and compliance while driving operational efficiency.

Responsibilities

Order Processing & Contract Management

· Perform order booking, validation, and updates in ERP systems (Oracle EBS / Salesforce).

· Maintain and update customer contracts, including fixed and variable billing computations as per contract terms.

· Ensure accurate entry of customer master data, pricing, product details, and order information.

· Identify and resolve mismatches between customer purchase orders and system details.

Sales & Customer Support

· Act as a point of contact for Sales teams and customers for order status, contract queries, and billing clarifications.

· Coordinate with Procurement and Logistics teams to ensure timely delivery and order fulfillment.

· Capture logistics information, monitor shipment status, and communicate delivery updates to customers.

· Support resolution of customer disputes such as delayed shipments, damaged goods, or billing issues.

Reporting & Documentation

· Prepare periodic and ad-hoc reports related to orders, billing, claims, and customer service performance.

· Maintain accurate documentation for audit and compliance purposes.

· Support MIS reporting using tools like Cognos, Power BI (good to have), and Excel.

Operational Excellence

· Track assigned orders daily and validate exceptions or discrepancies.

· Escalate process gaps, propose improvements, and contribute to efficiency initiatives.

· Ensure proper categorization and closure of customer tickets in systems like ServiceNow.

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Qualifications - Minimum

· Any graduate.

· 2-4 years of experience in Order Management / Sales Support / Contract Management (adjust based on your organization’s norm).

· Working knowledge of Oracle EBS, Salesforce, and reporting tools like Excel; exposure to Cognos / Power BI preferred.

· Experience in customer communication and coordination with cross-functional teams.

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Preferred Skills

· Strong verbal and written communication skills.

· Good analytical and problem-solving abilities.

· Ability to work in a fast-paced environment with attention to detail.

· Flexibility to work with global teams across time zones as needed.

Qualifications

Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management

Certifications

Certified Procurement Professional (CPP) - International Institute for Procurement and Market Research (IIPMR)International Institute for Procurement and Market Research (IIPMR)

Required Skills

Accounts Payable Process, Business Process Management (BPM), Cora APFlow, Data Literacy, Data Visualization, Generative AI, Industrial Manufacturing Processes, Insight Generation, Invoices, Manufacturing Equipment, Sourcing and Procurement, Statistical Models

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

S&P - Procurement Ops

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.