Sr. Business Analyst 4C

Sr. Business Analyst

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Business analysis and requirements management

• Work closely with business stakeholders, underwriters, product owners and operations teams to understand business objectives and system requirements.
• Analyze current-state business processes and define future-state workflows.
• Facilitate requirement-gathering workshops, stakeholder interviews and process-discovery sessions.
• Translate business requirements into clear functional specifications, user stories, use cases and process flows.
• Create and maintain Business Requirements Documents, Functional Requirements Specifications, acceptance criteria and traceability matrices.
• Identify gaps, dependencies, risks and downstream impacts across applications and business processes.
• Obtain stakeholder review, validation and sign-off on functional requirements.

Policy administration and insurance processes

• Analyze and support commercial P&C policy-administration processes across:
  • Submission intake
  • Quote
  • Bind
  • Policy issuance
  • New business
  • Endorsements
  • Cancellations
  • Reinstatements
  • Renewals
  • Rating
  • Underwriting rules
  • Forms and document generation
  • Billing and premium-accounting interfaces
• Understand insurance product structures, coverages, limits, deductibles, forms, rates and underwriting rules.
• Support the configuration and enhancement of insurance products and workflows within Insurity Pro Suite.
• Collaborate with product and underwriting teams to translate insurance requirements into system behavior.
• Ensure proposed solutions align with regulatory, operational and business requirements.

Solution analysis and design

• Partner with solution architects, technical leads, developers and configuration specialists to define functional solutions.
• Evaluate whether requirements can be addressed through product configuration, workflow changes, integration or custom development.
• Document system interactions, business rules, data flows and integration requirements.
• Analyze the impact of changes across upstream and downstream systems.
• Support API, interface and data-mapping discussions with technical teams.
• Review solution designs to ensure they meet approved business and functional requirements.

Testing and implementation support

• Support the creation of test scenarios, test cases and expected results.
• Coordinate with QA teams to ensure complete test coverage.
• Participate in system integration testing, regression testing and User Acceptance Testing.
• Support business users during UAT and assist with defect triage and resolution.
• Validate that implemented solutions meet functional requirements and acceptance criteria.
• Support release-readiness reviews, implementation planning and post-production validation.
• Assist with user documentation, process guides and knowledge-transfer materials.

Production support and continuous improvement

• Support the investigation and resolution of production incidents and functional defects.
• Perform functional root-cause analysis and coordinate with development, infrastructure and vendor teams.
• Analyze recurring issues and recommend corrective and preventive actions.
• Support production monitoring, release validation and post-implementation stabilization.
• Identify opportunities to improve operational efficiency, user experience and system reliability.
• Maintain documentation of known issues, business rules, workflows and support procedures.
• Provide functional guidance to production-support and application-support teams.

Stakeholder and vendor management

• Serve as a trusted functional partner to client business and technology stakeholders.
• Communicate requirements, risks, dependencies and delivery status clearly to leadership and project teams.
• Coordinate with Insurity and other third-party vendors as required.
• Facilitate cross-functional discussions between business, development, QA, support and infrastructure teams.
• Provide recommendations and options to stakeholders based on business value, effort, risk and platform capabilities.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Regulatory Compliance Manager (CRCM) - The International Association of Risk and Compliance Professionals (IARCP)The International Association of Risk and Compliance Professionals (IARCP)

Required Skills

Agile Methodology, Business Analysis, Business Reporting, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Insurance, People Leadership, Personal Effectiveness, Property & Casualty Insurance, Risk Management, Storytelling

Language

English, English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Technology Advisory

Remote Type -

Hybrid

Work Shift -

Day Job (United States of America)

The approximate annual base compensation range for this position is:

60,000 to 75,000 USD

“Los Angeles California-based candidates are not eligible for this role”

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.