German Customer Support Agent (iGaming)
Confirmed on the employer's own hiring board on Nov 10, 2026. First seen by Alion on Nov 10, 2026.
Location: Remote / Hybrid (Europe)
Schedule: 8-hour shifts (11:00-19:00 or 14:00-22:00 EET)
We build high-performing digital products and brands in the global iGaming industry. We aim to deliver outstanding player experiences - and that starts with exceptional customer support.
We are looking for a German-speaking Customer Support Agent who enjoys helping people, solving problems, and creating positive customer experiences. If you are curious about the iGaming industry and want to develop new skills in a fast-growing international company, this role offers a great opportunity to learn and grow.
You will become part of a supportive and collaborative team where your contribution directly impacts customer satisfaction and brand reputation.
What will you do:
Provide professional and friendly support to customers via live chat and email
Assist customers across multiple brands and gaming products
Understand customer needs and offer effective solutions to their questions or concerns
Handle approximately 70 customer cases per shift
Work closely with internal teams to ensure issues are resolved efficiently
Identify opportunities to improve customer experience and internal processes
Maintain a high standard of communication and customer care at all times
What we are looking for:
Fluent German and English (written and spoken)
Strong customer-first mindset and commitment to service quality
Ability to identify issues, troubleshoot, and resolve problems efficiently
Patience, empathy, professionalism, and critical thinking when handling customer concerns
Ability to manage multiple conversations and tasks simultaneously
Strong teamwork and communication skills
Capability to handle customer disputes calmly and professionally
Nice to have:
Experience in online casino or sportsbook environments
Experience with customer support platforms such as Intercom, Zendesk, or LiveChat
What we offer:
Competitive salary with a monthly performance bonus (after probation)
4 weeks of structured onboarding and training
Supportive team environment and international company culture
Hybrid or fully remote work options (depending on location)
Opportunities for career development and internal growth
28 calendar days of annual leave
Startup environment with minimal bureaucracy and fast decision-making
If this sounds exciting, apply with your CV in English!