Product Designer

The Product Designer is a critical role that shapes the end-to-end user experience through interaction design, visual craft, and systems thinking to create intuitive, scalable interfaces that empower our community with the freedom to drive.

What Makes You A Great Fit

• Strong understanding of user-centred design principles, interaction design, and visual fundamentals, backed by a portfolio of web or mobile projects demonstrating how your work improved usability or product outcomes.
• Highly proficient in Figma and familiarity with modern design tools, with curiosity about leveraging AI-assisted tools to improve design quality, efficiency, and consistency.
• Ability to identify anomalies in user behaviour and translate research findings into actionable design improvements.
• Practical knowledge of accessibility standards and inclusive design practices, ensuring our mobility ecosystem is usable for all users.
• Ability to convey complex information and ideas professionally to diverse team members and stakeholders.
• Strong personal alignment with our GetGo Values: Driven by Purpose; Stay Curious and Humble; Collaborate with Empathy; Make it Better; Get It Going!

How You Will Make An Impact

• Manage the design process for assigned journeys within the GetGo Group, ensuring design quality aligns with defined product objectives, usability standards, and business outcomes.
• Conduct and analyse user research and usability testing to gather insights, using qualitative data to iterate on designs for improved user outcomes.
• Drive experience improvements by identifying friction points within user flows and proposing design-led solutions grounded in user needs and product context.
• Clearly articulate complex design rationale and UX logic to cross-functional stakeholders, ensuring alignment across Product and Engineering teams.
• Collaborate effectively with UX writers, Product Managers, Engineers, to ensure design intent, content, and technical feasibility are aligned and implemented seamlessly.
• Lead the development and maintenance of our shared design system, ensuring visual and functional consistency across all digital touchpoints within the GetGo Group.
• Apply organizational AI tools and workflows to support design exploration, prototyping, and execution across your assigned journeys, increasing the efficiency and quality of your day-to-day design output.