Lead Dispatcher

Job Summary:

GFL Environmental is looking for a Lead Dispatcher to join our team in Coquitlam, BC!

As a Lead Dispatcher, you’ll play a key role in ensuring efficient daily operations by coordinating driver schedules, addressing on-route issues, and supporting the dispatch team. You’ll act as the main point of contact between drivers, operations, and customer service - making sure routes run smoothly, service issues are resolved promptly, and the team stays on track.

Why GFL:

• Competitive Pay: Individual pay is determined by responsibilities, experience, and location.
• Comprehensive Health Benefits: Full employer-paid medical, dental, and vision coverage for you and your family.
• Retirement Savings: Company-matching RRSP/DPSP program to secure your financial future.
• Modern Fleet & Gear: Work out of safe, modern yards with well-maintained trucks, new equipment, and industry-leading diagnostic tools.
• Nationwide Career Growth: Clear pathways for advancement across GFL’s growing national network.
• Employee Support: Full access to our confidential Employee Assistance Program (EAP).
• Green for Life Perks: Exclusive employee discount programs, perks, and team recognition initiatives.

Requirements:

• Required Experience: Previous dispatching experience is an absolute must for this role.
• Preferred Experience: Prior leadership or supervisory experience is highly beneficial.
• Core Competencies: Strong communication, organizational, and problem-solving skills.
• Fast-Paced Adaptability: Ability to multitask in a fast-paced environment.
• Software Proficiency: Proficient in MS Office (Outlook, Excel, Word).
• Industry Systems: TRUX experience is an asset, or willingness to learn.
• Scheduling Flexibility: Willingness to work extended hours or weekends as needed.
• Logistics Knowledge: Knowledge of routing and scheduling best practices.

Responsibilities:

• Team Leadership: Direct and lead the daily operations of a team of five dispatchers, which includes a support team member. Provide guidance, coaching, and support to ensure optimal team performance.
• Workflow Management: Monitor and ensure the timely completion of all scheduled routes, issue resolutions, customer service emails, and general dispatch tasks.
• Performance Monitoring: Conduct daily monitoring of dispatcher progress and call assignments, ensuring all team members remain productive and on task throughout their shifts.
• Administrative & Compliance Duties: Perform essential daily administrative tasks, which include reviewing route closures, auditing dispatch documentation, and providing final review and sign-off on all daily paperwork.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.