Credit Control Officer

Job Summary

The Credit Control Officer is responsible for managing the company\'s credit and collections processes, ensuring timely recovery of outstanding debts, minimizing credit risk, and maintaining healthy customer accounts. The role involves monitoring credit limits, following up on overdue payments, reconciling customer accounts, and working closely with internal and external stakeholders to improve cash collection performance. 

Key Responsibilities

• Monitor customer accounts to ensure timely payment of invoices and outstanding balances.
• Follow up with customers on overdue accounts through calls, emails, and other communication channels.
• Conduct account reconciliations and resolve billing discrepancies or payment disputes.
• Review customer creditworthiness and recommend appropriate credit limits.
• Maintain accurate records of collections activities, customer payments, and outstanding debts.
• Prepare aging reports and provide regular updates on receivables and collection performance.
• Escalate delinquent accounts and support debt recovery efforts where necessary.
• Collaborate with Sales, Operations, and Finance teams to resolve account-related issues.
• Ensure compliance with company credit policies and financial procedures.
• Support month-end reporting and cash flow management activities.

Requirements

• Bachelor\'s Degree or HND in Accounting, Finance, Economics, Business Administration, or a related discipline.
• Minimum of 3–5 years\' experience in Credit Control, Accounts Receivable, or a similar finance role.
• Experience within the logistics, transportation, courier, FMCG, or service industry is an added advantage.
• Strong understanding of credit management, collections, and account reconciliation processes.
• Proficiency in Microsoft Excel and accounting/ERP systems.
• Excellent negotiation, communication, and stakeholder management skills.
• Strong analytical and problem-solving abilities. 

Key Competencies

• Credit Control & Debt Recovery
• Accounts Receivable Management
• Account Reconciliation
• Negotiation & Collections
• Financial Analysis
• Risk Assessment
• Attention to Detail
• Communication & Relationship Management