Sales Operations Manager

Girteka is Europe’s largest asset-based logistics company, operating across the continent and supporting the supply chains that businesses and communities rely on every day. Behind every delivery there are more than 15,000 professionals who take accountability for results, apply their expertise to solve complex challenges, and collaborate as one team across countries and functions.

About the role

Manages assigned customer accounts to sell company products within a designated geography or industry. Focuses on meeting personal operational and sales targets, maintaining customer relationships, and troubleshooting specific customer problems. Has a solid knowledge of products, their characteristics, and market. Typically requires a good general education, excellent interpersonal skills and ability to manage complexity.

What you will do

• Proven experience in customer service, sales, or account management (preferably in international sales or logistics)
• Strong communication and negotiation skills, with the ability to build long-term partnerships and close deals effectively
• Excellent organizational, time management, and multitasking abilities, capable of managing multiple accounts and large volumes of information
• Analytical and problem-solving mindset, with confidence in using data to support business decisions
• High level of accuracy, responsibility, and attention to detail
• Strong English language skills (both written and spoken); additional languages are an advantage
• Higher education degree and solid computer literacy, including MS Office and CRM systems

What we expect from you:

• Manage and grow a portfolio of dedicated customers across Europe, acting as their main point of contact
• Build and maintain strong customer relationships by delivering high-quality service via phone, email, and chat
• Identify and develop business opportunities through up-selling and cross-selling to drive revenue growth
• Provide accurate and timely information on shipment tracking, delivery timelines, contracts, and logistics inquiries
• Negotiate and optimize agreements in line with market conditions and company objectives to ensure profitability
• Collaborate with operations, finance, and legal teams to resolve transportation issues and ensure smooth service delivery
• Maintain accurate customer records, manage documentation, and work effectively with CRM and internal systems
• Monitor market trends, analyze performance data, and contribute to revenue and shipment targets while maintaining service excellence

What we offer:

Career opportunities: Many of our managers started their careers in entry-level positions at Girteka Group. Every year, around 30% of our colleagues advance to new roles and grow their careers within the company.

Learning and development: We continuously invest in our people through a wide range of internal and external training programs, seminars, mentoring opportunities, leadership development initiatives, and language courses.

Health and well-being: We care about our colleagues’ well-being and provide comprehensive health insurance. We also support an active lifestyle through our community of gym-goers and athletes.

Collaborative culture: We believe that strong teamwork and meaningful connections lead to exceptional results. Working in international teams, we collaborate toward shared goals, exchange experiences, and celebrate achievements together.

Rewards and recognition: We value and recognize our people through work anniversary rewards, recognition for values-based behavior, and additional benefits. These include a day off on your birthday, holiday gifts, team-building events, employee initiatives, like-minded clubs, and access to exclusive partner discounts.

Base monthly salary: From 4110 to 5140 Gel (before tax). The final offer will depend on the candidate’s experience, competencies, and overall fit for the role.

Should you have any questions, please contact Tinatin Tushishvili (e-mail: [email protected]).