Contact Center Quality Engineer

Glint Tech Solutions • Professional Services • Recruiting & Staffing • Bachelor's Degree • Python • JavaScript • SQL • 7 days ago

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Salary

≈ $83k – $153k per year (Estimated)

Location

In office (Elk Grove)

Seniority

Middle · 3+ years exp

Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Oct 7, 2026.

Overview

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Glint Tech Solutions

Glint Tech Solutions is a women-owned IT staffing and recruiting firm that sources contract and direct-hire talent for enterprise clients, alongside an AI hiring product it markets as Glinto AI. Its postings cover client projects across the United States and Canada, from New York, Sunnyvale, Santa Clara and Reston to Toronto, and some defense roles require an active DoD Secret clearance. Open positions are mostly placements at client companies, including software and DevOps engineers, embedded and field application engineers, product managers, data center cooling sales staff and regulatory reporting analysts.

glinttechsolutions.com • New York • San Francisco • Chicago • Washington • Noida • IT Staffing & Staff Augmentation

About the Role

We are seeking an experienced Contact Center Quality Engineer to support the development and enhancement of a large-scale enterprise contact center platform.

This role will focus on quality engineering across voice, chat, email, routing, integrations, omnichannel experiences, and AI-assisted features. The ideal candidate has strong QA fundamentals combined with hands-on experience testing contact center or telephony environments.

Responsibilities

Design and maintain test plans, test cases, and regression suites based on requirements and technical designs
Perform functional, integration, regression, end-to-end, and exploratory testing
Test contact center functionality across voice, chat, email, routing, and other channels
Test REST APIs, webhooks, and system-to-system integrations
Reproduce, document, and track defects through resolution
Validate platform changes and support release/UAT activities
Perform platform migration and feature-parity testing
Troubleshoot issues using logs, SQL, and network/telephony diagnostic tools
Contribute to automated testing and CI workflows
Communicate test coverage, defects, and release risks to technical and business stakeholders

Required Qualifications

3+ years of experience in Software QA / Quality Engineering
Hands-on experience testing Contact Center, Telephony, or CTI systems
Experience with platforms such as Genesys, NICE, Five9, Avaya, or Cisco
Strong experience with API and integration testing
Experience with test automation using Python and/or JavaScript
Experience with Git, SQL, log analysis, and defect tracking tools
Experience with automation frameworks such as Playwright, Selenium, or pytest
Strong troubleshooting and documentation skills

Preferred Qualifications

Knowledge of SIP, RTP, VoIP, call flows, and routing
Experience with Cyara or similar voice/channel testing platforms
Experience with tools such as Wireshark, sngrep, sipgrep, or HOMER
Omnichannel journey testing experience
Experience testing AI/ML-assisted features such as intent classification, routing, or summarization
Platform migration or feature-parity testing experience
Familiarity with Splunk, Grafana, Prometheus, or Datadog
Linux and networking knowledge, including TCP/IP, DNS, firewalls, and QoS
ITIL/ITSM or formal change-management experience

Education

Bachelor's degree in Computer Science, Information Systems, Telecommunications, Engineering, or a related field. A Master's degree is preferred.

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