Senior Solutions Engineer

Description

Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.

Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.

Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.

We are looking for an experienced Solutions Engineering Lead to work with a distributed APAC Pre-Sales Solutions team. This role combines technical authority and close partnership with Sales, supporting enterprise and strategic merchants expanding cross-border with Global-e.

The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e’s systems, as well as taking client’s feedbacks, inputs and requests back to the Product and R&D teams.

Responsibilities:

• Partner with regional Sales leadership to support strategic opportunities, while guiding the Solutions team on technical positioning and execution.
• Ensure the Solutions team clearly communicates the value of Global-e’s platform, adapting technical messaging to local business and cultural expectations across the APAC region.
• Oversee technical qualification of opportunities, guiding the team in addressing complex technical objections and solution trade-offs.
• Make recommendations on integration strategy required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness
• Travel to sales meetings and technological workshops at customer sites as required
• Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments
• Provide ongoing education and technical assistance to current partners and integrate clients
• Be a product expert by ensuring that you are up to date with Global-e features and product roadmaps as well as the general ecommerce landscape
• Act as the voice of the APAC market for Solutions, providing structured feedback to Product and R&D teams.

Requirements

Qualifications:

• Strong communication skills with the ability to deliver a solution pitch and convey complex technical concepts to both technical and non-technical audiences
• 5+ years of experience in Solutions Engineering, Pre-Sales, or Technical Consulting, with coaching, mentoring, or technical-lead responsibilities
• Strong ability to communicate complex technical topics in Japanese and English
• Comfortable operating in relationship-driven sales environments and complex enterprise deals
• Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space
• Ability to multitask and work well under deadlines in a changing environment
• Previous experience in eCommerce environment is a strong advantage

• Must be based in Japan

Note: Please submit your resume in English.

Unfortunately we are unable to support with visa sponsorships

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.