Dispute Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Dispute Specialist to join our ever evolving Dispute Management team within Global Payments Europe and help shape the future of global commerce.

What you’ll own

• Manage dispute and chargeback cases throughout the resolution process, ensuring compliance with card scheme rules and internal procedures
• Prepare supporting documentation for arbitration and compliance cases related to card payment disputes
• Communicate with merchants and customers regarding dispute and chargeback investigations and resolutions
• Identify, escalate, and monitor complex or high-risk dispute cases, providing recommendations to mitigate potential financial exposure
• Collaborate with Finance and other internal teams on debt recovery processes and risk management activities, including maintaining risk classifications within internal systems

What you’ll bring

• Strong analytical and problem-solving skills with the ability to assess complex payment and dispute scenarios
• Excellent organizational skills, including the ability to prioritize tasks and manage multiple cases simultaneously
• Strong customer-focused mindset and ability to work effectively in a collaborative team environment
• Fluent Czech and English communication skills, both written and spoken
• Proficiency in Microsoft Office tools, particularly Word and Excel, along with Google Workspace applications

It’s a bonus if you have

• Experience in financial services, payments, banking, or merchant acquiring environments
• Knowledge of card acceptance processes, card scheme regulations, and payment-related risk management
• German language skills

Additional requirements

• Secondary school diploma or equivalent qualification
• Ability to perform effectively under pressure and manage time-sensitive cases
• High attention to detail and commitment to accuracy and compliance
• Interest in developing expertise in card payments, dispute management, and risk processes within a global payments organization

About the team

• Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

• Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
• Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].