Accounts Receivable Specialist
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Accounts Receivable Specialist based in the United States.
This role is responsible for managing day-to-day accounts receivable and collections activities while maintaining a strong, relationship-focused client experience.
You will communicate directly with clients, resolve billing questions, and follow up on outstanding balances through email and phone.
Working closely with Billing and Account Management, you will help ensure accurate records, timely collections, and smooth financial operations.
The position combines financial administration, client communication, reconciliation, and problem-solving in a fast-growing technology environment.
You will join a lean, collaborative finance team where your work has visible impact and opportunities to take on broader responsibilities.
Success requires organization, confidence on the phone, strong Excel skills, sound judgment, and a customer-service mindset.
The position is fully remote and offers competitive compensation, performance incentives, and opportunities for professional growth.
Accountabilities
Manage the day-to-day accounts receivable and collections process, ensuring outstanding balances are followed up on consistently and professionally.
Contact clients by phone and email regarding outstanding invoices, payment status, account questions, and collection activities.
Build positive client relationships while maintaining a professional, service-oriented approach to collections.
Prepare and distribute monthly account statements and other relevant billing communications.
Investigate and reconcile billing discrepancies in collaboration with internal Billing and Account Management teams.
Serve as a reliable point of contact for clients with questions or issues related to outstanding accounts.
Maintain accurate and organized accounts receivable records and ensure collection activity is documented appropriately.
Identify payment or billing issues, investigate root causes, and work cross-functionally to develop practical solutions.
Monitor account activity and proactively escalate issues that may affect collections or client relationships.
Use Excel and other business tools to analyze account information, track collections activity, and support financial processes.
Navigate detailed processes efficiently while maintaining accuracy, organization, and attention to detail.
Contribute to process improvements and help strengthen scalable financial operations as the organization grows.
Collaborate effectively within a lean finance team and across departments while working independently in a remote environment.
At least 1 year of accounts receivable and collections experience.
Demonstrated ability to communicate comfortably and professionally with clients by phone throughout the workday.
Strong relationship-building and customer-service skills, with a hospitality-oriented approach to client interactions.
Strong Excel skills are required, with the ability to work confidently with financial data, spreadsheets, and account information.
Familiarity with platforms such as Looker, Zendesk, or HubSpot is a plus.
Experience working with remote collaboration tools such as Google Workspace, Slack, and Zoom.
Strong organizational skills and attention to detail, particularly when managing multiple accounts and detailed financial processes.
Critical-thinking and problem-solving abilities, with the creativity and judgment to resolve day-to-day challenges.
Ability to work independently, manage priorities, and remain effective when processes or situations are ambiguous.
Strong written and verbal communication skills.
Ability to balance collection objectives with a positive, relationship-focused client experience.
Adaptability and willingness to contribute in a fast-moving, technology-driven organization.
Competitive hourly rate of $20-$26 per hour.
Monthly performance bonus tied to individual impact.
Stock options, providing an opportunity to share in organizational growth.
Fully remote work within the United States.
Premium medical, dental, and vision coverage, including options for employees and families.
Some benefit plans include 100% employer-paid premiums.
Opportunity for career growth within a rapidly expanding organization.
Collaborative and highly visible finance team environment.
Cross-functional exposure to Billing, Account Management, and other areas of the business.
Technology-focused workplace with modern tools and processes.
Opportunity to make a meaningful contribution to client experience and financial operations.