Senior Technical Product Manager, Master Data Management (MDM)

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Senior Technical Product Manager (MDM) to join our ever-evolving Data & AI team and help shape the future of global commerce.

In this role, you will play a critical part in transforming Master Data Management (MDM) strategy into enterprise-wide outcomes that power analytics, reporting, risk management, compliance, and business operations. You will drive the delivery, adoption, and operationalization of trusted customer and merchant master data capabilities, enabling smarter decisions, stronger business performance, and scalable growth across Global Payments.

Working closely with architects, engineers, data modelers, governance teams, business stewards, and stakeholders across the enterprise, you will own product execution from roadmap planning through delivery and adoption. You will translate business priorities into scalable technical solutions, guide delivery teams, drive alignment across organizations, and ensure master data capabilities are embedded into the business processes and systems that depend on trusted data.

What you'll own

• Drive delivery and adoption of the Master Data Management roadmap, defining priorities, sequencing releases, and executing against strategic objectives that improve trusted customer and merchant data across the enterprise.

• Own and manage the product backlog, including epics, features, user stories, acceptance criteria, sprint commitments, dependencies, trade-offs, and release planning activities.

• Translate business, data, and stakeholder requirements into technical requirements and delivery plans, including data specifications, data contracts, integration requirements, and measurable outcomes.

• Lead the operationalization and adoption of master data capabilities by integrating trusted master data into business workflows, onboarding processes, CRM platforms, analytics solutions, and enterprise applications through approaches such as search-before-create, publish/subscribe, and golden-record consumption patterns.

• Partner with architects, engineers, data modelers, and business stewards to ensure scalable MDM solutions align with enterprise architecture, governance standards, and business objectives.

• Champion enterprise data quality, stewardship, and governance outcomes by connecting data quality rules, stewardship processes, governance requirements, and scorecard metrics to business value and adoption goals.

• Define and monitor key performance indicators such as data quality, duplicate reduction, match confidence, adoption, cycle time, and operational efficiency to demonstrate business value and delivery success.

• Lead Agile delivery execution through backlog grooming, sprint planning, reviews, retrospectives, release management, and continuous improvement practices while maintaining accountability for delivery outcomes.

• Drive stakeholder communication and alignment across product, business, onboarding, CRM, architecture, governance, analytics, and engineering teams through demos, roadmap updates, release communications, and executive readouts.

• Support testing, release readiness, and adoption activities including UAT, SIT, training, documentation, knowledge transfer, and business enablement.

• Provide technical product leadership and mentorship by promoting delivery best practices, coaching teams, and helping mature enterprise product management capabilities.

What you'll bring

• 8+ years of experience in technical product management, product ownership, Master Data Management, or enterprise data delivery, with proven ownership of technical roadmaps, backlogs, and execution outcomes.

• Deep understanding of Master Data Management concepts including golden records, entity resolution, survivorship, hierarchies, crosswalks, data quality, stewardship, and reference data management.

• Strong ability to translate business objectives into technical solutions, product requirements, data specifications, integration requirements, delivery plans, and measurable outcomes.

• Proven experience managing Agile delivery practices, including product backlogs, sprint execution, acceptance criteria, dependency management, release planning, and stakeholder prioritization.

• Solid understanding of enterprise integration patterns including APIs, REST services, event-driven architecture, streaming concepts, and integration with CRM, ERP, onboarding, analytics, and cloud data platforms.

• Working knowledge of SQL, data profiling, data validation, matching logic, and data quality processes that support trusted enterprise data.

• Strong stakeholder management, communication, facilitation, and influencing skills with the ability to build alignment across technical and business audiences.

• Experience collaborating with architects, engineers, data governance teams, stewards, and business stakeholders to deliver scalable enterprise data solutions.

• Ability to understand how master data supports enterprise operations, analytics, customer experience, onboarding, risk management, regulatory compliance, and AI-driven business initiatives.

• Strong leadership, organizational, and problem-solving skills with a focus on execution, adoption, measurable outcomes, and continuous improvement.

It's a bonus if you have

• Experience with enterprise Master Data Management platforms such as Reltio MDM solutions.

• Experience leading or supporting enterprise MDM modernization programs, platform migrations, convergence programs, and large-scale data transformation initiatives.

• Knowledge of cloud-based data ecosystems such as Snowflake, AWS, Azure, modern data architectures, and enterprise analytics platforms.

• Experience operationalizing master data capabilities across CRM, onboarding, customer lifecycle, and enterprise business processes.

• Knowledge of payments, merchant acquiring, financial services, merchant hierarchies, Know Your Customer (KYC), Customer Due Diligence (CDD), risk, fraud, and regulatory compliance processes.

• Familiarity with data governance frameworks, stewardship operating models, privacy requirements, and regulatory obligations.

• Experience establishing and measuring data quality scorecards, adoption metrics, stewardship KPIs, and business value outcomes.

• Agile, Product Management, Scrum, SAFe, or related certifications.

• Experience working within enterprise-scale Data & AI, data modernization, cloud transformation, or digital transformation initiatives.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Our perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements

https://jobs.globalpayments.com/en/why-global-payments/benefits/

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance andinjustice in all its forms - one that respects, honors andcelebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.