Administrative Assistant
First seen by Alion on Oct 25, 2026.
Handle customer inquiries via phone, email, and in person.
• Answer inbound calls promptly and professionally.
• Address customer complaints and provide effective solutions.
• Deliver personalized service tailored to customer needs.
• Maintain call logs and reports.
• Manage and update customer databases.
• Follow up on customer interactions.
• Review customer details before confirming orders.
• Verify order information in the Odoo system.
• Resolve issues such as late refunds, out-of-stock items, replacements, and exchanges.
• Process returns in the Odoo system and document return reasons.
• Respond to customer emails regarding returns, providing necessary instructions.
• Work closely with the finance team to synchronize orders, refunds, and financial transactions between Odoo.
• Collaborate with the warehouse team to expedite deliveries, manage stock updates, and resolve undelivered or incomplete orders.
• Coordinate with the senior buyer to address product defects and vendor-related issues.
Requirements
1. Bachelor’s degree in a relevant field.
2. 1-3 years of hands-on experience/ fresh Graduate. English is a must
3. Language: English is a must.
4. Proficiency in Microsoft Office (particularly Excel).
5. Preferable qualifications:
o Bachelor’s degree from:
o Faculty of Commerce - English Section (Credit)
o Faculty of Al Alsun - English Section
o Faculty of Education - English Section
o Faculty od Arts- English Section