Content & Social Manager (Arabic)

At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.

Join Globant as an experienced UX Writer / Content Designer with deep retail banking expertise to shape the end-to-end digital experience across our mobile and online banking platforms. In this role, you will own the language of everyday banking moments-from account opening and card management to instant payments, personal loans, and customer support.

Embedded directly in cross-functional agile product squads, you will work alongside UX/UI designers, product managers, developers, and compliance partners to craft clear, compliant, and intuitive microcopy that drives product adoption and reduces customer friction.

Key Responsibilities

• User Journey & Product Microcopy: Write and refine UI copy across core retail banking journeys (eKYC & onboarding, CASA accounts, credit/debit cards, payments & remittances, loans, and Islamic banking products).

• Friction-Free Interaction Design: Craft high-converting CTAs, labels, form guidance, empty states, error messages, transactional notifications, and contextual in-app guidance.

• Plain Language Disclosures: Translate complex banking jargon, interest/profit rates, fees, eligibility rules, and regulatory requirements into simple, transparent language.

• Content Systems & Governance: Develop and maintain the bank’s voice and tone guidelines, content design patterns, and bilingual banking glossaries within our design system.

• Bilingual & Localization Parity: Partner closely with Arabic localization teams to ensure English and Arabic experiences match seamlessly in tone, intent, and Right-to-Left (RTL) visual quality.

• Agile Squad Collaboration: Work day-to-day in Figma, Jira, and Confluence; collaborate with Compliance, Legal, Risk, and Shariah teams to secure efficient sign-offs without compromising user experience.

• Data-Informed Iteration: Use analytics, usability testing, and customer feedback loops to identify content drop-off points and continuously optimize user completion rates.

What We Are Looking For

Required Qualifications:

• 5+ years of experience in UX writing, content design, or product content strategy.

• 3+ years of experience in financial services (Retail Banking in the UAE/GCC market strongly preferred).

• Deep understanding of regional retail banking products (CASA, Cards, Lending, Payments/Remittances, and Islamic banking equivalents).

• Solid understanding of the UAE regulatory landscape, including UAE PASS / Emirates ID onboarding flows and Central Bank consumer protection guidelines.

• Hands-on experience working directly inside Figma and collaborating in Jira/Confluence.

• A strong portfolio showcasing end-to-end UX writing process, before/after copy iterations, user journey flows, and measurable outcomes.

• Excellent written and spoken English with exceptional attention to detail.

Nice to Have:

• Spoken or written Arabic proficiency, or proven experience shipping bilingual English-Arabic digital products.

• Experience in conversational design, chatbots, or AI-powered virtual assistant workflows.

• Experience building or scaling content design systems within an enterprise setting.

This job can be filled in Dubai/Abu Dhabi.

Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively.

We may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Final compensation offered is based on multiple factors such as the specific role, hiring location, as well as individual skills, experience, and qualifications. In addition to competitive salaries, we offer a comprehensive benefits package. Learn more about life at Globant here: Globant Experience Guide.