Junior Customer Service Consultant with French and English · Warsaw · Białystok

We are an extraordinary mix of travel industry experts, product, and software engineers, developing a successful online booking tool for corporations and large organizations.

Today, as a part of the sector leader S4BT, we support 500k+ business users making thousands of bookings a day.

We’re looking for a customer-focused and well-spokenJunior Customer Service Consultant with French and Englishto join our team and answer questions and requests from hotelsand partners.

As aJunior Customer Service Consultant with French and English, you will focus on:

• Delivering excellent customer service including telephone and mail etiquette
• Providing first line support for

  hotels-

  related problems and trying to fix the problems or answer the questions as efficient and sufficient as possible

• Solving problems related to payments
• Responding to emergency situations and taking appropriate actions

Skills and experience:

• Excellent verbal and written communication skills
• Stress resistance and ability to work effectively under deadlines
• Reliability and team player mentality
• Experience in customer service is nice to have
• Knowledge of Travel sector or reservation systems will be a strong asset
• Willingness to work on daily shift (8:00 AM to 8:00 PM)
• Working proficiency in French (min. B2)
• Intermediate level in English (B1-B2)
• Other language is nice to have

What you will have:

• Specific in-house training program during the first month
• The hybrid way of working (3/2), remote work is nothing new for us. If you want to come to the office, you will find company there as well.
• Medical care
• Multisport card
• Birthday holiday (extra day off to celebrate with family and friends)
• Volunteering day off - you will be able to make a mark and join our initiatives to support local communities, animals and planet
• Language courses
• Team integrations and fun events