Head of People

About Gogolook

Gogolook is a global leader in anti-scam technology, protecting tens of millions of users worldwide through products like Whoscall. We are in a critical phase of rapid growth and international expansion, with operations spanning Taiwan, Thailand, Hong Kong, Japan, and other markets, while continuing to evolve into our next AI-driven stage.

As our organization scales and cross-cultural team complexity grows, we are seeking a senior People & Culture leader to elevate HR from a support function into a strategic engine that drives organizational change and shapes culture - ensuring that over the next five years, we continue to find the right people, empower the right people, and grow the right behaviors.

Role Overview

We are looking for a forward-thinking leader with a strong HR background who can translate business strategy into actionable people policies, culture shaping, and organizational transformation.

Key Responsibilities

1. Organizational Change & People Strategy

• Co-define the company's 3-5 year organizational and talent blueprint with the leadership team, and translate it into actionable plans.
• Lead organizational design, role architecture, and talent review to ensure the right people are in the right positions and empowered accordingly.
• Lead change management, designing complete change and communication pathways during reorganizations, expansions, and role adjustments.
• Clearly connect talent strategy to business goals so the organization can see the causal link between organizational fitness and achieving operational targets.

2. Culture Shaping & Internal Communications

• Define, amplify, and incubate the company's core culture, turning it from slogans into observable, repeatable behaviors.
• Establish a systematic internal communications strategy and cadence, especially for policy rollouts, organizational changes, and sensitive topics, designing a full playbook across message, audience, timing, and channel.
• Use strong interpersonal judgment to prioritize issues and shape rollout strategy.

3. Policy Design & Execution

• Translate strategy and systems into clear policies, and own execution, not just process design.
• Design end-to-end rollout and communication plans for key policies (e.g., performance systems, cross-border HR regulations), ensuring both execution capability and communication strategy are in place.
• Make decisions through systems and structure, building a management culture that values functional expertise.
• Review and optimize existing HR processes, identifying and closing gaps.

4. Building the Function & Team Leadership

• Take ownership of and upgrade the overall HR function, closing gaps in the company's HR expertise.
• Lead and develop the HRBP, COE, and HR Operations teams, building a scalable People operating system.
• Serve as people advisor to the leadership team, providing professional judgment and an independent perspective on performance management, talent development, and organizational health.

5. Cross-border / Global People Operations

• Oversee workforce planning and operations across Taiwan and overseas teams, ensuring consistent implementation of systems and culture across markets.
• Design an organizational culture that meaningfully engages overseas teams, rather than one that only works in a single market.
• Understand cross-border employment, compliance, and local cultural differences to support the company's continued international expansion.

Requirements

• 15+ years of HR experience, including at least 5-7 years in a senior management/leadership role.
• Hands-on experience leading the HR function of mid-to-large-scale or multinational organizations.
• Experience in change management, with the ability to clearly articulate what happened, how it was designed, and the outcome.
• Demonstrable track record in culture shaping and internal communications, particularly in policy execution and sensitive-message communication.
• Experience managing or closely collaborating with cross-border/cross-cultural teams (not limited to the Taiwan market alone).
• Excellent interpersonal communication and persuasion skills.
• Fluent in Mandarin and English, with the ability to communicate effectively in international contexts.

Preferred

• Prior experience at a technology/internet company during a phase of high growth, rapid change, or international expansion.
• A "Culture Officer" mindset, able to integrate HR and culture functions.
• Familiarity with talent and capability development in the AI era.
• Proven ability to adapt large-organization experience successfully to a leaner team environment.

The Person

• You don't just design systems, you make them land and be embraced by the organization.
• You have a strong sense for people, able to read the organization's temperature and rhythm.
• You believe in and live the culture you advocate for; others follow you because of who you are.
• You make judgments through systems and expertise, fair in reward and consequence, without letting personal emotion drive decisions.
• You can frame organizational transformation as a business story everyone understands and wants to invest in.

What We Offer

• A direct reporting line to the CEO, with real ownership over the company's People & Culture direction.
• A fast-growing, mission-driven international team dedicated to fighting fraud.