Engineering Manager II, SDET

About HighLevel:

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.

To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.

Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our People

With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our Impact

Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.

Learn more about us on our YouTube Channel or Blog Posts.

About the Role:

We’re looking for an experienced Engineering Manager II to lead and scale our SDET team at HighLevel.

This is a leadership role responsible for driving our test automation strategy, quality processes, and engineering excellence across our products. You will lead a high-performing team of SDETs and play a crucial role in building a culture of quality-first, shift-left testing, and continuous improvement.

You will be responsible for strengthening our automation frameworks, improving productivity through GenAI tools, and partnering closely with development and release teams to deliver world-class software with speed and reliability.

Responsibilities:

• Lead, mentor, and grow a team of SDETs focused on automation, performance, and reliability.
• Define and execute the end-to-end test automation strategy across web, mobile, and API layers.
• Champion Shift-Left Testing and ensure integration of automated tests into CI/CD pipelines.
• Collaborate closely with Dev Managers and Leads to improve release quality, coverage, and speed.
• Establish benchmarks for automation quality, performance, and code standards across teams.
• Build and optimize frameworks in TypeScript/Playwright, enabling scalable test suites and maintainable automation infrastructure.
• Oversee release readiness, test planning, and quality gates for major product launches.
• Drive initiatives to improve test productivity using GenAI/AI tools, including intelligent test generation and analysis.
• Ensure strong coverage across functional, non-functional, performance, and security testing areas.
• Provide architectural guidance on testing strategy, tooling, and infrastructure.
• Inspire a culture of continuous improvement, innovation, and accountability within the SDET sub-department.

Requirements:

• 9+ years of overall experience in Quality Engineering.
• Proven experience managing and mentoring a large SDET team.
• Strong hands-on background as a Test Automation Architect, ideally in TypeScript and Playwright.
• Excellent understanding of test automation design patterns, CI/CD pipelines, cloud environments (AWS/GCP), and development workflows.
• Hands-on expertise with API testing, Performance testing (e.g., JMeter, k6, Gatling), and Mobile Test Automation (Appium or equivalent).
• Strong believer in Shift-Left Testing, enabling early quality validation in SDLC.
• Demonstrated ability to set up scalable automation frameworks and increase automation coverage.
• Experience building testing infrastructure and pipelines for microservices or cloud-native applications.
• Track record of scaling teams and processes in fast-paced product organizations.
• Passion for mentoring engineers, fostering technical growth, and promoting a culture of continuous learning.
• Enthusiasm for leveraging GenAI and AI agents to enhance testing productivity, efficiency, and intelligence.