Senior Associate - Business Operations

About GoKwik

GoKwik is India's leading D2C Commerce Growth Platform, helping 15,000+ brands acquire, convert, engage, and retain shoppers. Powered by a network of 200M+ shoppers, 500M+ checkouts, and 1.5B+ customer conversations, we're building the operating system for commerce growth.

Why This Role Matters

At GoKwik, Operations is a growth function that connects customer experience, technology, and business outcomes. As an Senior Associate - Business Operations, you will help streamline merchant-facing workflows, solve operational challenges, and build scalable, AI-enabled processes that improve efficiency and customer experience. This role is ideal for someone who takes ownership, thinks analytically, and actively looks for smarter ways to work.

What You’ll Own

• Merchant Onboarding & Operational Readiness: Drive end-to-end merchant onboarding and ensure operational workflows are set up for smooth execution.
• Operational Workflow Management: Own day-to-day processes, monitor service-level agreements (SLAs), and ensure timely and accurate execution.
• Process Improvement: Identify bottlenecks, eliminate inefficiencies, and streamline manual workflows to improve productivity and customer experience.
• AI & Automation: Leverage AI tools and technology to automate repetitive tasks, simplify workflows, and improve operational efficiency.
• Data Analysis & Insights: Analyse operational data, identify trends, and recommend actionable improvements to business processes.
• Cross-Functional Collaboration: Work closely with Customer Success, Product, Engineering, and Business teams to resolve merchant challenges and improve service delivery.
• Merchant Experience: Understand recurring merchant pain points, act as the voice of the customer, and drive improvements across operational touchpoints.
• Scalable Systems & Documentation: Build and improve standard operating procedures, process documentation, and workflows that support business growth.

Who You Are

• Have 1-2 years of experience in Operations, Business Operations, Customer Success Operations, Program Management, Customer Support, or a related role.
• Possess strong analytical, problem-solving, and stakeholder management skills.
• Are proficient in Excel or Google Sheets and comfortable working with operational data.
• Are familiar with AI tools such as ChatGPT, Gemini, or Claude and actively explore ways to use technology to work smarter.
• Have strong written and verbal communication skills, along with attention to detail.
• Can manage multiple priorities, adapt quickly, and work effectively in a fast-paced environment.
• Demonstrate a strong learning mindset, curiosity, and willingness to take ownership beyond assigned tasks.
• Have prior experience in SaaS, D2C, eCommerce, FinTech, or a high-growth startup environment; this is an added advantage.

Why GoKwik

At GoKwik, Operations is more than execution-it's an opportunity to shape how the business scales. You'll work on meaningful operational challenges, build AI-first and scalable systems that support thousands of brands, and collaborate with ambitious teams that value ownership, speed, innovation, and measurable impact.