IT & Systems Administrator

Description

Position Summary

The IT & Systems Administrator is GoochlandCares' primary internal technology resource, responsible for the day-to-day reliability, security, administration, and support of the organization's technology environment. Reporting to the Chief Financial Officer, this position provides hands-on assistance to approximately 55 employees and other authorized users, supports approximately 75 computers, administers Microsoft 365 and Microsoft Entra ID, maintains endpoint and network infrastructure, and supports technology used throughout our medical, dental, retail, and human services programs.

This is a highly independent, hands-on position with broad responsibility for IT operations. The administrator is expected to proactively maintain systems, take ownership of issues from identification through resolution, research unfamiliar technical problems, and document solutions. The position serves as GoochlandCares' primary day-to-day technical resource, coordinating directly with software and equipment vendors or engaging outside specialists when warranted.

This is a full-time, onsite position at GoochlandCares in Goochland, Virginia. Normal organizational hours are Monday through Thursday, 8:30 a.m. to 4:30 p.m., and Friday, 8:30 a.m. to 3:00 p.m. Occasional evening or weekend availability may be required for planned maintenance, system deployments, outages, and other urgent technology needs.

Requirements

Essential Job Functions

Microsoft 365, Entra ID & Identity Administration

• Administer Microsoft Entra ID and Microsoft 365, including users, groups, licenses, roles, permissions, authentication, and access.
• Manage multifactor authentication, Conditional Access, identity security, and least-privilege access practices.
• Administer Microsoft Intune and organizational device management, including enrollment, configuration, compliance, application deployment, and security policies.
• Support Microsoft Teams, SharePoint, OneDrive, Outlook, and related Microsoft cloud services.
• Manage technology-related onboarding, offboarding, and access changes for employees in coordination with Human Resources and supervisors.

Employee Technology Support

• Serve as the primary point of contact for technology support, assisting employees, contractors, and authorized volunteers with varying levels of technical experience.
• Independently diagnose and resolve Windows PC, hardware, software, application, printer, peripheral, account, connectivity, and other workplace technology issues.
• Configure, deploy, maintain, troubleshoot, and replace computers, monitors, printers, scanners, mobile devices, audiovisual equipment, and related technology.
• Maintain standardized device configurations and use endpoint monitoring/remote-management tools to proactively identify device health, patching, performance, security, and availability issues.
• Identify recurring technology issues and use monitoring, automation, AI-assisted tools, documentation, training, or configuration changes to reduce future support needs.

Network & Technology Infrastructure

• Maintain, monitor, and troubleshoot network infrastructure across GoochlandCares facilities, including firewalls, switches, wireless access points, VLANs, VPNs, DNS, DHCP, internet connections, building links, and network-connected equipment.
• Maintain network documentation, equipment inventories, diagrams, configurations, administrative information, and vendor contacts.
• Support technology associated with security cameras, communications systems, building connectivity, and other network-connected infrastructure.
• Coordinate with outside networking or infrastructure specialists for complex troubleshooting, projects, cabling, configuration changes, or other needs requiring specialized expertise.

Cybersecurity, Backup & Continuity

• Maintain and proactively monitor a secure technology environment across users, devices, networks, applications, backups, and cloud services, with appropriate safeguards for sensitive client and patient information.
• Maintain endpoint protection, patching, identity and device security, and other foundational safeguards; assist employees with cybersecurity awareness and safe technology practices.
• Investigate and respond appropriately to security alerts, suspicious activity, phishing reports, and potential technology incidents; coordinate containment and escalation when needed.
• Own routine backup monitoring, recovery testing, and business continuity documentation, escalating specialized recovery issues as appropriate.

Systems, Vendors & Technology Administration

• Administer and support accounts, permissions, connectivity, and technology for organizational systems, including finance, human resources, donor and volunteer management, medical and dental clinics, point-of-sale operations, client services, and reporting.
• Serve as the primary operational contact for technology vendors, support providers, and specialized consultants, coordinating technical troubleshooting and project-based assistance as needed.
• Support clinical workstations, electronic health records, dental imaging computers, and connected devices; troubleshoot operating system, software, and network issues and coordinate with clinical equipment vendors when required.
• Support retail point-of-sale workstations, payment terminals, barcode scanners, receipt printers, cash drawers, and associated connectivity and peripherals.
• Support employee access, administration, and security for approved AI platforms such as Microsoft Copilot and ChatGPT, along with identity and infrastructure components supporting approved integrations.
• Maintain records of system configurations, subscriptions, licenses, vendors, warranties, technology assets, and procedures; support equipment and software purchases, upgrades, and replacements.
• Identify opportunities to simplify technology, improve reliability and security, and increase employee productivity; assist with routine administration of Microsoft Azure infrastructure and cloud-hosted applications.

Qualifications

• At least four years of progressively responsible, hands-on IT support and systems administration experience in a business or organizational environment, or an equivalent combination of experience and training.
• Strong experience administering Microsoft 365 and Microsoft Entra ID, including users, groups, permissions, authentication, multifactor authentication, and organizational access.
• Experience administering Microsoft Intune or a comparable endpoint/device management platform, including enrollment, configuration, patching, and compliance management.
• Strong Windows PC troubleshooting and administration skills, including the ability to diagnose hardware, software, application, account, and connectivity problems.
• Working knowledge of business networking, including switches, wireless networks, firewalls, VLANs, DHCP, DNS, and internet connectivity.
• Understanding of cybersecurity fundamentals including identity security, endpoint protection, patching, phishing prevention, backups, and least-privilege access.
• Demonstrated ability to work independently, prioritize competing needs, research unfamiliar technical problems, test solutions, and carry issues through to resolution with limited technical supervision.
• Strong organizational, documentation, analytical, and problem-solving skills.
• Strong interpersonal and customer-service skills with the ability to communicate technical concepts clearly to nontechnical employees.
• Ability to maintain confidentiality and appropriately handle administrative access to sensitive organizational systems and information.
• Experience with Microsoft Azure, SharePoint, Teams, Fortinet or UniFi networking, remote monitoring tools, healthcare or retail technology, APIs, integrations, automation, or AI-assisted IT operations is preferred. Software development expertise is not required.

Physical Requirements and Environmental Conditions:

• Prolonged periods of sitting, standing, typing, talking, and working at a computer.
• Must be able to lift and move computers, monitors, printers, network equipment, and other technology weighing up to 50 pounds at times.
• Must be able to access desks, equipment rooms, network closets, attic, and other work areas to install, inspect, connect, or troubleshoot technology equipment.
• Occasional work outside normal business hours may be required for planned maintenance, installations, outages, or urgent technology needs.

Salary Description

$70,000 - $85,000 per year