Collections Manager

The Collection Manager oversees the company’s financial collection department. They supervise staff to ensure all money owed to the company is billed and received correctly and in a timely fashion. The manager is also responsible for the supervision of the collections staff. In addition, this role will work directly and in partnership with supervising other departments located in the CDMX office. Bilingual Spanish/English required.

Essential Job Duties and Responsibilities:

• Oversee, manage, and audit collections strategies, processes, and reporting Job to ensure effectiveness, accuracy, and compliance requirements and expectations are achieved
• Serve as the primary onsite leader for the CDMX office, providing guidance, support, and operational oversight across multiple GoodLeap departments while fostering cross-functional partnership and organizational effectiveness.
• Create and implement strategies to increase the number of successful collections of outstanding debt.
• Recruit, hire, train and evaluate potential team members based on projected collections.
• Collaborate and partner with internal and external departments and personnel to enhance collections strategies, processes, and performance
• Implement credit policies and procedures that meet our corporate objectives.

Required Skills, Knowledge and Abilities:

• Bachelor’s degree, preferably in finance OR equivalent work experience
• 3-5 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
• 2+ years management experience
• Excellent verbal and written communication skills
• Bilingual in English/Spanish required