Easy applyno account needed

Contact Center Manager

GoodLeap • Financial Software & Embedded Finance • Mortgage Lending & Brokers • Microsoft Excel • 19 days ago
Smart Apply
Similar jobs
1,826,127open jobs
106,463companies
259,733added this week
Browse all
Salary
≈ $31k – $58k per year (Estimated)
Location
In office (Roseville)
Seniority
Junior · 2+ years exp
Visa
H-1B filings in 12 months: 27 · green card filings: 2
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Sep 30, 2026. GoodLeap scores B on the Alion truth index.

Overview
Company
Impact
Profile match

GoodLeap

GoodLeap is a financial technology company headquartered in Roseville, California, that provides point-of-sale financing and software for home improvement and sustainable solutions such as solar panels, batteries, energy-efficient HVAC, roofing and windows. Its platform, used by contractors and homeowners across the US, has funded more than $30 billion in sustainable-solution financing since 2018, it also runs an in-house mortgage lending operation, and it supports the nonprofit GivePower. It hires loan officers, client support and collections specialists, solar energy consultants, software engineers, product managers for AI and Salesforce work, marketing systems staff and IT support.
goodleap.com • HQ: Roseville, United States • Mortgage Lending & Brokers • Financial Software & Embedded Finance • 1001-5000 employees
Tech stack of GoodLeap
Backed by NEA, Silicon Valley Investclub

The Call Center Manager will lead a team of 12-20 agents with a large emphasis on outbound calling. This team will reach out to potential customers that are in a position to benefit from restructuring their loan and connect them with a licensed mortgage professional.

Essential Job Duties and Responsibilities:

  • Full scale management of the call center team, including hiring, training, monitoring, coaching, motivating and encouraging agents through positive communication and feedback
  • Performance Management including, maintaining production levels, continuous monitoring of performance and producing performance reviews as established by Call Center Director
  • Develop contests, awards and themes that increase agent loyalty and focus
  • Provide guidance and coaching to agents on calls as needed; assist with technical problems as needed
  • Monitor daily/weekly/monthly/quarterly statistics and provide reporting to leadership as needed
  • Monitor and approve timekeeping, including tracking attendance, paid time off and approval prior to submission payroll

Required Skills, Knowledge and Abilities:

  • Minimum of 2 years of outbound call center management experience
  • Familiarity with outbound predictive dialing systems
  • Full understanding of MS Excel, Word, and Outlook
  • Good written and verbal communication skills
  • Experience in the mortgage industry preferred, but not required
Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
1,826,127 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account Continue with Google
Free forever. No card. Under a minute.

Your match

How well do you fit this role?
Two answers are enough for a real match. No account needed.
Check my fit
Answers stay in this browser until you create an account.

Recommended for you based on this role

Customer Success
Similar stack
Same company
Roseville
$75k – $100k per year • Equity • Remote (United States) • Full-Time • 1+ year exp • Bachelor's Degree
DevOps
Wi-Fi
Marketing
HubSpot
Apply
$34k per year • In office • 1+ year exp • High School Diploma • Columbus
Apply
≈ $26k – $50k per year (Estimated) • In office • 1+ year exp • High School Diploma • Allentown
Apply
≈ $38k – $88k per year (Estimated) • In office • Full-Time • High School Diploma • Houston
Apply
$40k – $46k per year • In office • Full-Time • 2+ years exp • High School Diploma • Belmont
Apply
Finance Analyst 17 days ago
≈ $5k – $14k per year (Estimated) • In office • Full-Time • Bachelor's Degree • Lagos
Analytics
Microsoft Excel
Apply
≈ $6.5k – $19k per year (Estimated) • Hybrid • Full-Time • 4+ years exp • Bachelor's Degree • Lagos
Analytics
Microsoft Excel
Management
Google Sheets
Apply
≈ $6k – $18k per year (Estimated) • In office • Full-Time • 4+ years exp • Bachelor's Degree • Lagos
Analytics
Microsoft Excel
Apply
≈ $38k – $91k per year (Estimated) • In office • Bachelor's Degree • Goleta
Analytics
Microsoft Excel
Apply
≈ $64k – $139k per year (Estimated) • In office • Full-Time • 2+ years exp • Roseville
Analytics
Microsoft Excel
Management
Outlook
Apply
Customer Care Advisor 25 days ago
≈ $33k – $64k per year (Estimated) • In office • Full-Time • 1+ year exp • Roseville
Marketing
Salesforce
Apply
Collections Manager 24 days ago
≈ $19k – $56k per year (Estimated) • In office • Full-Time • 3+ years exp • Bachelor's Degree • Mexico City
Apply
≈ $52k – $98k per year (Estimated) • In office • Full-Time • 1+ year exp • Roseville
Analytics
Power BI
Microsoft Excel
Apply
≈ $73k – $137k per year (Estimated) • In office • Full-Time • 2+ years exp • Bachelor's Degree • West Palm Beach
SQL
Databases
Databricks
Analytics
Microsoft Excel
Apply
Traffic Engineer 6 hours ago
$95k – $120k per year • In office • 3+ years exp • Bachelor's Degree • Atlanta • New Orleans • Roseville • Fort Collins • Vancouver
Design
AutoCAD
Apply
$72k – $106k per year • In office • Full-Time • 2+ years exp • High School Diploma • Roseville
Apply
≈ $32k – $57k per year (Estimated) • Hybrid • Full-Time • High School Diploma • Roseville
Management
Microsoft Office
Apply
≈ $24k – $43k per year (Estimated) • In office • 1+ year exp • High School Diploma • Roseville
Apply
≈ $70k – $132k per year (Estimated) • In office • 5+ years exp • Bachelor's Degree • Roseville
Apply
See all jobs
This is one of many
1,826,127 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles