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Senior Contact Center Manager

GoodLeap · Financial Software & Embedded Finance · Mortgage Lending & Brokers · Microsoft Excel · 2 months ago

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Salary

≈ $65k – $139k per year (Estimated)

Location

In office (Roseville)

Seniority

Senior · 2+ years exp

Visa

H-1B filings in 12 months: 27 · green card filings: 2

Employment

Full-Time

Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Sep 30, 2026. GoodLeap scores B on the Alion truth index.

Overview

Company

Impact

Profile match

GoodLeap

GoodLeap is a financial technology company headquartered in Roseville, California, that provides point-of-sale financing and software for home improvement and sustainable solutions such as solar panels, batteries, energy-efficient HVAC, roofing and windows. Its platform, used by contractors and homeowners across the US, has funded more than $30 billion in sustainable-solution financing since 2018, it also runs an in-house mortgage lending operation, and it supports the nonprofit GivePower. It hires loan officers, client support and collections specialists, solar energy consultants, software engineers, product managers for AI and Salesforce work, marketing systems staff and IT support.

goodleap.com · HQ: Roseville, United States · Mortgage Lending & Brokers · Financial Software & Embedded Finance · 1001-5000 employees · Est. 2003

Tech stack of GoodLeap

Backed by NEA, Silicon Valley Investclub

The Senior Contact Center Manager will lead a team of 12-20 agents with a large emphasis on outbound calling. This team will reach out to potential customers that are in a position to benefit from restructuring their loan and connect them with a licensed mortgage professional.

Essential Job Duties and Responsibilities:

Full scale management of the call center team, including hiring, training, monitoring, coaching, motivating and encouraging agents through positive communication and feedback
Performance Management including, maintaining production levels, continuous monitoring of performance and producing performance reviews as established by Call Center Director
Develop contests, awards and themes that increase agent loyalty and focus
Provide guidance and coaching to agents on calls as needed; assist with technical problems as needed
Monitor daily/weekly/monthly/quarterly statistics and provide reporting to leadership as needed
Monitor and approve timekeeping, including tracking attendance, paid time off and approval prior to submission payroll

Required Skills, Knowledge and Abilities:

Minimum of 2 years of outbound call center management experience
Familiarity with outbound predictive dialing systems
Full understanding of MS Excel, Word, and Outlook
Good written and verbal communication skills
Experience in the mortgage industry preferred, but not required

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