Senior Technical Writer, Google Cloud Security Operations

About the job

Technical writers communicate complex information clearly, concisely and accurately, and without relying on jargon. As a technical writer, your role involves tasks such as writing conceptual overviews and procedures, reading and writing example code, or updating help center queries and FAQs. Technical writers play a big part at Google. They are a key link between developers, marketing associates, developer advocates, as well as all the external users and developers, tying together many vital but disparate parts of the Google ecosystem.

You develop complex, in-depth communications for internal and external audiences and manage projects that involve coordinating multiple junior writers.

We are seeking a technical writer who is a strong advocate for user excellence and views documentation as a strategic, integrated part of the user experience.

Your primary role is to advocate the user by creating clear, discoverable, and critical user journey-focused content that helps our customers achieve their goals. You will collaborate with product, engineering, and UX teams to understand user needs and design information solutions that empower them.

You will shape the complete user experience, and your ability to translate complex information into user-centered, accessible, and structured content is more critical than ever. Our stakeholders highly value documentation and recognize it as a key contributor to our customers' happiness and developer velocity. If you are passionate about user excellence and want to make a tangible impact on the product and the business, this is the team for you.

US: $138000 - $200000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Work closely with Product, Engineering, and UX/UI to determine documentation requirements.
• Lead content strategy and define workstreams focused on critical user journeys.
• Write, publish, and maintain customer-facing documentation, including references, online content, in-app guides, and tutorials, based on advanced concepts in cybersecurity.
• Define documentation requirements with the teams, and work with engineers to create and update documentation sets.
• Edit, clarify, and enhance documents written by engineers, and other stakeholders.

Qualifications

Minimum qualifications:

• Bachelor's degree in a relevant field, or equivalent practical experience.
• 6 years of experience creating content for technical audiences (e.g., developer documentation, Computer Science course material, or IT administration playbooks).
• Experience in using the UNIX/Linux Command-Line Interface (CLI).

Preferred qualifications:

• 10 years of experience in technical writing, creating clear, concise, and technically accurate documentation for SaaS, enterprise security, or computer networking.
• Experience documenting APIs and database design concepts.
• Experience with XML-based documentation authoring systems.
• Ability to articulate ideas clearly and collaborate across cross-functional teams while prioritizing and driving results in ambiguous environments with competing demands.
• Excellent communication, organizational and time-management skills.