Factory Analyst

Here at Gousto, we are on a mission to become the UK's most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It’s an incredibly exciting time to join our team - and we’re a friendly bunch!

We’re proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we’re a recipe box company that’s disrupting the sector, and we’re passionate about our diverse team and our customers.

All of our people are responsible for the success of Gousto, and we’re passionate about creating an inclusive environment for all to thrive. Our guiding values - Dream, Deliver and Care - show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with.

Location: Warrington

Shift: 4 on 4 off, Night Shift 6PM to 6AM

We’re excited to be looking for a Factory Analyst to join our Warrington Control Room, playing a vital role in keeping our factory operations running smoothly across both Warrington. At the heart of our operation, you’ll ensure the seamless flow of information and system stability that underpins everything we do - helping us deliver a consistent, high-quality experience for our customers.

In this role, you’ll be the first line of support for operational issues, monitoring systems in real time, processing critical data, and ensuring accurate reporting to keep product flowing across our sites. Working closely with the Systems team, Front Bank Team, and Lead Factory Analyst, you’ll collaborate to resolve challenges quickly and effectively, maintaining control and stability in a fast-paced, high-impact environment. If you thrive on problem-solving, real-time decision-making, and being at the centre of operations, this is a role where you’ll make a tangible difference every day.

Core Responsibilities

• Active Monitoring: Proactively monitor dashboards (Zabbix, Power BI, Meraki) and warehouse systems (JDA, GWC) to identify system or stock issues across Warrington.
• Data Integrity: Accurately process information within the WMS, ensuring stock profiles are aligned with live production requirements.
• Reporting Excellence: Create and interpret data regularly to keep Operations informed on stock flow and performance.
• First-Line Triage: Act as the initial point of contact for operational issues via Slack, carrying out basic investigations to assess severity and determine next steps.
• Escalation Management: Follow established protocols to escalate technical or operational blockers to the appropriate teams, including Systems, Engineering, Infrastructure, Warehouse, or Pickline.
• Order Flow Support: Review orders and address shortages in real time, working closely with Production to ensure timely fulfilment.
• Stakeholder Liaison: Provide clear, timely updates to Operations on system status and any flow-related issues.
• Process Documentation: Ensure all incident communications are completed and shared accurately in line with SLAs.
• Workload Coordination: Support on-shift coordination by ensuring system monitoring and reporting tasks are completed accurately and on time.

Who you are

• Data Literate: You have a high level of computer literacy, with experience using Google Sheets or Excel to create, analyse, and interpret data.
• System Curious: You have experience with, or a strong willingness to learn, Warehouse Management Systems (WMS) such as JDA or GWC.
• Operationally Minded: You understand the pace and pressure of warehouse, FMCG, or production environments and can operate effectively within them.
• Clear Communicator: You have strong verbal and written communication skills, able to clearly explain technical issues-particularly via tools like Slack.
• Detail Oriented: You have a sharp eye for detail, ensuring data accuracy and identifying discrepancies between systems and real-world operations.
• Problem Spotter: You can quickly identify when something doesn’t look right, connecting the dots between dashboards and physical factory flow.
• Resilient: You can maintain focus, performance, and accuracy while working longer shifts in a fast-paced environment.

Benefits

Click here to see our company benefits!

Gousto is for everyone

Whether it’s creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equality in all we do; working hard to ensure Gousto is an environment where you can be totally yourself.

Everyone is welcome and we’re looking for applications from people of all backgrounds and experiences.

Excited but wondering if you tick every box? We recommend applying anyway so that we can review your profile . And, if you’re in a job share, why not just apply as a pair.

For our roles outside of Operations, most of our people spend 1 or 2 days in our offices every week, combining the benefits of flexibility and time together with colleagues. We want to enable you to do your best work, and if you require additional flexibility, please talk to us about it.

If you have a disability that you’re worried will affect you during the interview process, please let us know and we will do our best to help you feel comfortable.

We’d love it if you could submit your application online. If you require an alternative method of applying, please let us know.

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