Learning Program Manager

Summary:

This role supports the operational delivery and governance of learning and reskilling journeys across Hong Kong and other AME markets.

As learning pathways and workforce development programs continue to expand, there is a need for a dedicated Program Operations & Journey Operations Specialist to manage program tracking, reporting, governance activities and learner journey coordination.

The role will be responsible for ensuring participants progress successfully through learning journeys, maintaining operational oversight across multiple programs, identifying risks and dependencies, and providing timely reporting and insights to stakeholders. Working closely with learning leaders, program teams and business stakeholders, the successful candidate will help ensure programs are delivered efficiently and achieve intended outcomes.

Reporting to: Senior Learning Leader or Program Sponsor within the Learning Function.

Contract Details:

• Full-Time, 6-month contract, Open to renewal

Success Measures:

• Timely and accurate program reporting.

• Effective management of program governance activities.

• Accurate tracking of learner participation, completion and outcomes.

• Positive stakeholder feedback regarding program operations support.

• Effective identification and management of risks, dependencies and operational issues.

• Successful coordination of job tasting, certification and learner journey activities.

Roles and Responsibilities:

• Program Operations & Governance:

• Own operational tracking and reporting across learning and reskilling journeys.

• Maintain program governance processes and meetings, including action, decision, dependency, and risk tracking.

• Maintain program documentation, trackers and operational records.

• Track participation, completion and program outcome metrics.

• Journey Operations & Coordination:

• Support the day-to-day operational management of learning and reskilling journeys.

• Coordinate learner journey activities and milestones across multiple program.

• Support the organization and coordination of job tasting activities and related logistics.

• Quality, Outcomes & Continuous Improvement:

• Capture and monitor learner and stakeholder feedback.

• Track key performance indicators, quality measures and program outcomes.

• Certification & Compliance Tracking:

• Track certification and program completion requirements.

• Monitor learner completion status and follow up on outstanding actions.

• Support participants in resolving access, approval or process-related issues impacting completion.

• Maintain appropriate records and evidence relating to program participation and completion.

Essential Requirements

• Experience supporting program operations, learning operations, PMO or project coordination activities.

• Strong reporting and analytical skills with the ability to interpret and communicate program data.

• Strong organizational and coordination skills.

• Ability to manage multiple workstreams simultaneously while maintaining a high level of accuracy.

• Experience working with multiple stakeholder groups in a complex environment.

• Advanced Microsoft Excel and PowerPoint skills.

• Excellent written and verbal communication skills in English.

• Strong attention to detail and ability to proactively identify and resolve issues.

  Desirable Requirements

• Experience supporting learning, talent, workforce transformation or reskilling programs.

• Experience within financial services or other regulated industries.

• Familiarity with learner journeys, career pathways or talent development programs.

• Experience supporting regional or global programs.

• Exposure to governance, PMO or operational excellence practices.