Senior Manager, Business Analytics (Sales Operations)

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Sales Operations team partners with Commercial and Product teams to design sales processes across Southeast Asia that drive efficiencies. We build scalable commercial infrastructure - combining process excellence, data insights, and AI-powered sales tools to ensure smarter selling, improve predictability, and accelerate revenue growth.

We would like you to join our journey to create value for our users, drivers, merchants and advertising partners, while continuing to drive Southeast Asia forward by creating economic empowerment for everyone

Get to Know the Role

You will lead data-driven transformation for our regional Enterprise Business. You will translate complex data into actionable strategy for executive leadership, serving as the regional authority for insights and recommendations.

You will drive the AI and automation transformation of our regional sales operations - replacing manual data processes with intelligent frameworks that improve process excellence and sales productivity. You will build regional deal desk, pricing policies and self-service analytics capabilities, enabling stakeholders across the ecosystem to make data-backed decisions.

You will report to the Head of Sales Operations and be based onsite at our One North office.

The Critical Tasks You Will Perform

• Build AI-integrated self-service environments using tools like Cursor and LLM-assisted scripting to automate trend management. Replace static reporting with ML-powered revenue forecasting and predictive inventory yield models.
• Lead the Price & Yield Management (PYM) and deal desk strategy by building automated "Waterfall" models to optimize supply, demand, and rate cards in real-time. Design and maintain regional deals and Pricing Policies to drive market competitiveness.
• Build data-backed frameworks for high-value Joint Business Plans (JBPs), Agency Schemes, and packages. Partner with CRM, Finance, and Legal to digitize the Deal Desk, replacing manual gates with automated, data-triggered approval workflows.
• Build and manage the digital infrastructure for Sales Commission and Incentive plans. Develop sales productivity scorecards that link internal data to external Whitespace Analysis.
• Serve as the Subject Matter Expert on Grab's data structures, influencing department-wide OKRs through executive-level presentations. Coach your team in AI-assisted programming (Python, Spark) to transition from data processors to strategic business partners.

What Essential Skills You Will Need

• 10+ years in Business Analytics or Sales Operations, specifically within Adtech or SaaS in Southeast Asia - to navigate the regional advertising market nuances and stakeholder expectations when building pricing policies and deal frameworks.
• Proficiency in Python and SQL - to write scripts for automation, build ML models for forecasting, and manipulate large datasets when developing predictive yield models and sales productivity scorecards.
• Experience with Spark (Scala or pySpark) - to process and analyze large-scale datasets across multiple Southeast Asian markets when building regional pricing models and commission infrastructures.
• Experience with AI-assisted development tools (e.g., Cursor, GitHub Copilot, LLM-assisted scripting) - to accelerate automation of reporting workflows and coach your team in AI-assisted programming methodologies.
• Experience designing automated cross-functional frameworks - to build approval workflows that integrate CRM, Finance, and Legal systems when digitizing the Deal Desk.
• Experience with statistical A/B testing - to validate AI model impact and measure the effectiveness of pricing policy changes when optimizing yield strategies.
• Experience managing teams across multiple countries - to lead distributed analytics teams and drive alignment across diverse regional stakeholders when rolling out self-service analytics tools.
• Experience presenting complex data insights to executive leadership - to influence department-wide OKRs and secure buy-in for AI transformation initiatives when delivering strategic recommendations.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.