After-Sales Engineer

GRAMMER • Manufacturing • Automotive Components • 4 days ago
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Location
In office (Tianjin)

Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Jul 24, 2023. GRAMMER scores B on the Alion truth index.

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GRAMMER

Grammer is a German maker of automotive interior components and of driver and passenger seats for commercial vehicles.
grammer.com • Beijing • Shanghai • Tianjin • Rio de Janeiro • Hefei • Automotive Components • 1001-5000 employees • Est. 1954

Active management of 0-KM claim handling and support field claim handling based on data analysis following group Problem Resolution Process (GPQ) requirements. Claim settlements (incl. 0-km field warranty reimbursement and negotiation) Support key account leaders and customer relationship/commercial leader in negotiation of customers’ services quality agreements Manage customer interface team (RQE - Resident Quality Engineer) Customer audits/visits, ECM (Engineering Change Management) - translate VOC and VOB, establish trust from customer. Manage customer quality process including escalation.

Make processes measurable, report in customer satisfaction, claims, warranty, follow up the gap closure in a regular manner. To complete other tasks that leader assigned.

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