MP&L Customer Service Representative

Responsible for entering PO’s and schedules into SAP, monitoring EDI, and ensuring accurate information is transmitted from customer’s needs. Analyzes customer releases, ensures accurate data transfer to the production planner and material planners. Monitors changes within lead times.

Analyzes production schedules and missing parts reports, reporting any changes that need to be made. Assists with decision making with production priorities. Checks customer portals and enters information/orders into SAP.

Monitor orders through the complete order-to-ship process, identifying discrepancies, delays, quality holds, material shortages, or scheduling conflicts and escalating issues, as necessary. Create and maintain required shipping and customer documentation, including packing lists, shipping paperwork, commercial documentation, labels, certifications, and other customer-specific requirements as applicable. Coordinates shipments with freight forwarders and shipping and warehouse personnel.

Ensures excellent customer service, responding to customer emails within 24 hours. Interacts with material planners and production planners to ensure accurate deliveries. Interface with customers to manage and reconcile all issues related to shipping and receiving end items.

Illustrate a dedication to meeting internal and external customer requirements, responding to all customer requests promptly and thoroughly. Effectively and timely communicates with management on any customer shipment isses that arise. Perform inventory cycle counts and assist in inventory discrepancies.

Other duties assigned by management or duties necessary to maintain smooth operations of the company.