AI Product Manager

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary

Granicus is seeking a self-starting AI Product Manager to help build and scale internal AI capabilities that power our Revenue Operations function. No company in the world reaches more people on behalf of public sector organizations than Granicus-and this role will focus on developing the AI products, platforms, and workflows that enable our revenue teams to operate smarter, faster, and with greater confidence.

You are a creative, data-driven problem solver who can assess complex RevOps, Sales, and Go-to-Market needs and translate them into practical, scalable AI-driven solutions. You will work in a highly dynamic environment where rapid learning, experimentation, and measurable impact are expected.

Partnering closely with RevOps leaders, Product Managers, Engineers, Data Analysts, and cross-functional stakeholders, you will define and prioritize the RevOps AI roadmap, align teams around the highest-value initiatives, and drive outcomes such as productivity gains, forecast accuracy, deal quality, process automation, and improved seller experience.

The ideal candidate is curious, collaborative, and comfortable operating at the intersection of business operations, data, and AI. You excel at combining qualitative insight with quantitative analysis to make informed trade-offs and continuously improve how revenue teams leverage AI in their daily work.

What Your Impact Will Look Like

• • Define and execute actionable plans to improve the health, usability, and effectiveness of internal AI products supporting Revenue Operations, including sales execution, forecasting, deal governance, proposals, and enablement workflows.

  • Own prioritization of AI capabilities, enhancements, and experiments-setting clear scope, sequencing, and delivery timelines aligned to RevOps objectives and capacity.

  • Leverage data-driven insight to determine what to build, when to deliver, and how to right-size AI solutions, balancing business value, data readiness, and technical complexity.

  • Communicate priorities, tradeoffs, and progress clearly to RevOps and senior leadership, ensuring alignment on outcomes, risks, and expected value.

  • Apply a strong product and user-experience mindset to internal AI tools, ensuring solutions drive high adoption, trust, quality, and productivity across revenue teams.

  • Develop deep subject-matter expertise in targeted RevOps domains (e.g., forecasting, deal inspection, RFPs, proposals, sales workflows) through stakeholder discovery, workflow analysis, usage data, and performance outcomes.

  • Build alignment and momentum with engineers, data teams, product leaders, and RevOps stakeholders to move prioritized AI initiatives from concept through production and sustained use.

  • Define, track, and report the metrics that determine success of AI initiatives, including adoption, accuracy, time saved, process efficiency, deal quality, and revenue impact.

  • Monitor post-release performance of AI services and enhancements, assessing usage, effectiveness, and downstream business impact, and iterate based on findings.

  • Act as the internal voice of RevOps users by continuously incorporating feedback from Sales, Enablement, Proposal, and Operations teams into roadmap decisions and solution improvements.

You Will Love This Job If You Have

• • A BA/BS in Business, Computer Science, Engineering, Data Science, or a related field-or equivalent experience delivering AI-enabled or data-driven products in an operational environment.

  • A passion for building high-quality internal AI products and platforms in fast-moving, ambiguous environments where priorities, inputs, and constraints evolve rapidly.

  • Hands-on experience working with or alongside AI/ML systems, such as predictive models, recommendation engines, NLP/LLM-based solutions, workflow automation, or AI agents-focused on applied business impact rather than pure research.

  • Familiarity with modern AI product concepts, including model limitations, data quality and labeling, prompt design, evaluation metrics, human-in-the-loop workflows, and responsible AI considerations.

  • Working knowledge of agile product development practices (Scrum, Lean), with an emphasis on iterative delivery, experimentation, and continuous learning-especially in AI-driven environments.

  • Strong intellectual curiosity that drives you to ask sharp questions, pressure-test assumptions, and use data to identify and prioritize the highest-impact RevOps opportunities for AI.

  • Excellent organizational and quantitative analytical skills, with the ability to translate complex workflows, data signals, and AI outputs into clear product direction and actionable plans.

  • Sufficient technical depth to collaborate effectively with engineers and data teams, understand tradeoffs between model performance, cost, latency, and scalability, and earn trust through informed decision-making.

  • The ability to break down complex AI initiatives into manageable, well-sequenced increments that deliver user and business value quickly and safely.

  • Strong communication skills, with the ability to tailor messages for technical teams, RevOps stakeholders, and senior leaders-clearly explaining value, risk, limitations, and expected outcomes of AI solutions.

Pay Range

About Us

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.
• A few culture highlights include - Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions - Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employeepopulation

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Benefits

comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance-starting from day one. Here’s what you can expect as a U.S.-based team member:

Flexibility & Balance

• Flexible Time Off - Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement - Support a productive home office environment.

Health & Wellness

• Multiple Health Plan Options - Including a 100% employer-paid plan.
• Employer HSA Contributions - When enrolled in a High-Deductible Health Plan.
• Fitness Reimbursement Program - Stay active, your way.
• On-Demand Mental Health Support - Access to Headspace and other wellness tools.

Family & Future

• Paid Parental Leave - For both birthing and non-birthing parents.
• Traditional & Roth 401(k) - With a generous company match.
• Life & AD&D Insurance - 100% employer-paid coverage for peace of mind.

Growth & Recognition

• Online Learning Platforms - Fuel your professional development.
• Competitive Salary & Bonuses - Your contributions are valued and rewarded.

Equal Opportunity Employer