Assistant IT Manager

POSITION: Assistant IT Manager

LOCATION: North Texas/DFW Area

REPORTS TO: IT Manager

FLSA STATUS: Exempt (Full-time, benefits-eligible, immediate opening)

SALARY RANGE: Based on experience

What does Great Hearts have to offer?

We offer a range of distinctive benefits designed to support the well-being and growth of our faculty and staff:

• Comprehensive Health Coverage: Exceptional medical, dental, and vision insurance with minimal employee contribution.

• Retirement Planning: Access to the Texas Teacher Retirement System

• Supportive & Mission-Driven Culture: Join a workplace centered around true collegiality, collaboration, and opportunities for personal and professional growth.

Company Description

Great Hearts Academies is a non-profit charter management organization (CMO) that operates classical preparatory K-12 public charter schools. Our academies cultivate the minds and hearts of students through the pursuit of truth, goodness and beauty. We currently serve over 20,000 students in Texas and Arizona and are dedicated to providing additional communities with the Great Hearts liberal arts model of public education and, in the process, aim to restore excellence to American public education. We proudly prepare students for success at the best colleges and universities in the nation, but see our larger purpose as producing great hearted graduates that are prepared to be intellectual, moral and engaged citizens.

Position Summary

The Assistant IT Manager supports the IT Manager in the daily operation and delivery of technology services across Great Hearts Texas campuses. This position provides leadership, guidance, and day-to-day oversight of regional IT Technicians while ensuring reliable, secure, and instruction-ready technology services for students, faculty, and staff. The Assistant IT Manager serves as a senior technical resource and operational leader, helping to manage support services, technology deployments, inventory, cybersecurity initiatives, and campus technology projects.

The Assistant IT Manager works closely with the IT Manager to implement district technology standards, support educational initiatives, and maintain high levels of customer service across all campuses. The position serves as the primary backup to the IT Manager and may assume leadership responsibilities in their absence.

The Assistant IT Manager works collaboratively with district administrators, campus staff, teachers, and vendors to ensure reliable, secure, and effective technology services that support instructional and administrative goals.

The ideal candidate possesses significant experience in K-12 educational technology environments and demonstrates strong communication, technical expertise, project management skills, and customer service.

Occasional evenings or weekend work during major initiatives (equipment upgrades), testing periods, or emergencies will be required. School-year operational tempo will occur with peak demands during onboarding, testing, and device deployments.

Duties & Responsibilities

• Assist the IT Manager and the Director of Technology in the daily management of the district's technology operations.
• Directly manage and mentor IT Technicians supporting campuses in Dallas, ensuring consistent service delivery and assign workloads, set priorities, and coordinate regional coverage for projects, break/fix support, and campus initiatives.
• Participate in strategic technology planning aligned with district initiatives and instructional goals.

Primary responsibilities

• Assist in overseeing daily technology support operations across multiple campuses in North Texas.

• Ensure technology systems, devices, and services remain operational and available for students and staff.

• Troubleshoot and resolve complex technical issues escalated by IT Technicians.

• Monitor and improve help desk processes, service response times, and customer satisfaction.

• Coordinate support activities for special events, state testing, after-hours maintenance, and campus initiatives.

• Coordinate device deployments, refresh cycles, repairs, and inventory tracking.

• Support campus testing windows (state and benchmark assessments), including device readiness and connectivity validation.

• Maintain operational procedures and technology support standards.

• Enforce device usage guidelines, filtering, and endpoint security tools.

• Assist with audits, asset tracking, and documentation.

• Lead or support regional IT projects such as:

• New campus openings

• Infrastructure upgrades

• Device rollouts and refresh initiatives

• Software transitions or platform rollouts

• Ability to lift and carry technology equipment up to 50 pounds.

• Perform other duties as assigned.

Qualifications, Competencies and Strengths

• Strong leadership, organizational, and interpersonal skills.

• Knowledge of K-12 technology environments and instructional technology practices.

• Experience with Google Admin Console and Microsoft 365 administration.

• Understanding networking concepts including switching, routing, wireless networking, DNS, DHCP, and VLANs.

• Knowledge of endpoint management platforms such as Microsoft Intune, Jamf School, Jamf Pro, or Google Admin.

• Familiarity with ticketing and IT service management systems such as ManageEngine ServiceDesk Plus.

• Understanding of cybersecurity principles and regulatory requirements affecting schools.

• Ability to prioritize multiple responsibilities in a fast-paced environment.

• Excellent verbal and written communication skills.

• Ability to establish and maintain effective working relationships with students, parents, faculty, staff, administrators, and vendors

Education, Training and Experience

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Educational Technology, or a related field; equivalent experience may be considered.

• 1-3 + years of supervisory or team lead experience

• Experience in a K-12 school district, charter school network, or educational institution.

• Experience supporting enterprise technology environments including Windows, ChromeOS, Microsoft 365, and Google Workspace.

• Experience is preferred for managing or supporting technology operations across multiple locations.

• Valid Texas driver's license and ability to travel between campuses as required.

• Industry certifications such as:

• CompTIA Network+

• CompTIA Security+

• Microsoft Certified: Endpoint Administrator Associate

• Cisco CCNA

• ITIL Foundation Certification

Personal Qualities and Values

As a member of the Great Hearts IT team, we value each of our team members as individuals but believe that we achieve the greatest results by working together. We willingly sacrifice individual interests and recognition for greater collective impact. Members of this team should enjoy being team players. A vibrant shared services center, and the competitive aspiration, well-being, and camaraderie of this team, is an essential complement to the Great Hearts academic community.

The core virtues that we seek to model and instill in our students should also be reflected by members of the Great Hearts administrative offices, including members of the Great Hearts IT team:

• Responsibility. We accept obligations and we act on those obligations in a manner suitable to their timely and satisfactory fulfillment. We are willingly accountable for what we do and say, and we seek to learn from our mistakes.
• Perseverance and Courage. We spurn despair and strive to complete tasks to the best of our abilities, regardless of the difficulty. We respond creatively to overcome obstacles and ask for help when necessary
• Integrity and Honesty. We are individuals of strong ethical values, who make consistently good choices in keeping with our knowledge of right and wrong. We are always truthful in what we say and do, regardless of the circumstances or consequences.

• Citizenship and Humility. We give of our time and abilities to serve others. We uphold liberty and social equality through respect for individual differences and always strive to do our best whether we are recognized or not.

• Friendship. We regard others and ourselves as deserving of kind and just treatment. Our conduct is considerate and polite. We look for the good in others and demonstrate compassion. Our attitudes toward others reflect the way we wish to be treated.

• Wisdom. We learn from our mistakes and think before we act. We look to each other and our past successes for guidance on making good choices.

Compensation

Great Hearts offers a very competitive benefits package, and overall compensation will be commensurate with talent, experience and education.

US Work Authorization is required.

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Employment is contingent upon successful completion of a criminal history background check and fingerprint clearance in accordance with state requirements.

Travel required: May need to travel locally for training and professional development opportunities.

This description reflects management’s assignment of essential functions. It does not exclude or restrict the tasks that may be assigned.

Great Hearts Academies is an Equal Opportunity Employer.