Account Manager

Location:

UAE

Employment

Type: Full-Time

Work

Arrangement: Hybrid with regular client meetings across UAE

Working

Days: Sunday to Thursday

About the

Role

Great Place to

Work® Middle East is looking for an Account Manager to manage, retain, and grow

our portfolio of clients in UAE.

You will serve as the primary owner of the client relationship from

onboarding through renewal, ensuring seamless client experience, strong

retention, account growth, and long-term partnership success. You will work

closely with HR leaders, senior executives, and internal teams to understand

client priorities, coordinate solutions, and identify opportunities to expand

existing partnerships.

Key

Responsibilities

• Manage a portfolio of

  existing Great Place to Work® clients in UAE

• Take ownership of

  client accounts following contract signature and payment collection.

• Lead client onboarding

  and ensure a smooth transition to Customer Success and Operations teams.

• Build trusted,

  long-term relationships with HR leaders, senior executives, and key

  decision-makers.

• Serve as the primary

  relationship owner and commercial point of contact throughout the client

  lifecycle.

• Develop account plans

  and conduct regular business reviews with key clients.

• Maintain regular

  communication with clients and understand their changing needs,

  priorities, and workplace objectives.

• Monitor contract

  periods and initiate renewal discussions well in advance.

• Prepare renewal

  proposals, quotations, and commercial recommendations.

• Manage renewal

  negotiations and follow-up activities through completion.

• Achieve agreed client

  retention, renewal, and account growth targets.

• Drive account growth

  through upselling and cross-selling Great Place to Work® solutions,

  including certification, recognition lists, consulting services, events,

  and culture transformation programs.

• Coordinate with

  Customer Success and Operations to support smooth service delivery.

• Work with Finance on

  quotations, purchase orders, invoicing requirements, payment follow-ups,

  and account-related concerns.

• Coordinate with

  Marketing on client participation in events, recognition activities,

  testimonials, and case studies.

• Monitor client

  satisfaction and address commercial or relationship concerns promptly.

• Escalate service

  risks, unresolved concerns, or potential non-renewals to management and

  relevant internal teams.

• Maintain accurate and

  complete client records in Zoho CRM.

• Record meetings,

  communications, proposals, renewals, contracts, follow-ups, and agreed

  actions.

• Maintain accurate

  renewal forecasts and account status updates.

• Share client feedback,

  market insights, and account risks with management.

• Represent Great Place

  to Work® professionally during client meetings, events, and recognition

  activities.

Requirements

What We're Looking For

• Bachelor’s degree in Business Administration, Marketing, Human

Resources, Communications, or a related field.

• Minimum 4 years of experience in Account Management, Customer

Success, Client Relationship Management, Business Development, Professional

Services, HR Solutions, or SaaS.

• Proven experience managing and retaining a portfolio of corporate

clients.

• Experience handling contract renewals and driving account growth.
• Confidence engaging with HR leaders, directors, senior executives,

and C-level decision-makers.

• Strong relationship-building, presentation, negotiation, and

problem-solving skills.

• Experience using Zoho CRM, Salesforce, HubSpot, or a similar CRM

platform.

• Excellent written and spoken English.
• Strong planning, organization, follow-up, and time-management skills.
• Proactive, commercially minded, service-oriented, and comfortable

managing multiple client accounts.

• Experience managing corporate clients within UAE.
• Currently based in UAE and available for regular face-to-face

client meetings.

Preferred Qualifications

• Existing knowledge of Egypt’s business and HR environment.
• Experience in professional services, HR solutions, employee

experience, consulting, certification, SaaS, or subscription-based services.

• Arabic communication skills are an advantage.
• Valid Egypt driving license and access to reliable transportation.

Key Success Measures

• Client retention rate.
• Renewal revenue achievement.
• Net Revenue Retention (NRR).
• Expansion and upsell revenue.
• Growth of existing accounts.
• Client satisfaction and relationship quality.
• Accuracy of renewal forecasts.
• Timely follow-up and resolution of client concerns.
• Accuracy and completeness of Zoho CRM records.
• Effective coordination with internal teams.

Role Ownership

The Account Manager owns the overall client relationship and commercial

success of assigned accounts while coordinating closely with Customer Success,

Operations, Marketing, and Finance teams to ensure successful delivery, client

retention, and account growth.