Senior Account Manager

Greenhouse is the first Orchestrated Hiring Ecosystem: a single place that brings the right person and the right role together at the right time. Our mission  is to make hiring work for everyone - so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission.

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Greenhouse is looking for a Senior Account Manager to join our EMEA Account Management team, reporting to the leader of our Enterprise and Mid-Market Account Management team. Greenhouse is the first Orchestrated Hiring Ecosystem, bringing employers and job seekers together in one place to make hiring work for everyone in the AI era. More than 7,000 companies already run their hiring on Greenhouse.

Our Account Management team drives customer retention, growth and expansion, as well as continued product adoption. As a Senior Account Manager, you’ll own a book of upper mid-market customers across Europe, leading both renewals and expansion from end to end. You’ll be a strategic partner to your customers, understanding their business objectives and making sure Greenhouse delivers real value for their hiring teams. You’ll also work closely with our Customer Success, Legal, Finance, Deal Desk, Professional Services, Product and Marketing teams.

Who will love this job

• A strategic account owner: you see the full picture of an account, protect and grow it, and recommend the best solution for both Greenhouse and our customers.
• A thoughtful negotiator: you stay effective and helpful through tough situations, competitive renewals and hard-to-close negotiations.
• A collaborative teammate: you build strong partnerships, internally and externally, to get the best outcome for the customer.
• A hardworking problem solver: you’re not afraid to test, iterate and share ideas. You adapt quickly and are excited to be part of the fix.

What you’ll do

• Own a book of upper mid-market customers across EMEA, driving retention, renewals and expansion.
• Spot churn risk early using customer and usage data, and own the resolution strategy, advising sales leadership where appropriate.
• Build strategic account plans that map out renewal strategy, expansion and upsell opportunities.
• Maintain an accurate pipeline and forecast of renewals and expansions to meet quota objectives.
• Develop relationships with executive stakeholders and champions, positioning yourself as a trusted strategic partner.
• Lead business reviews and strategic touchpoints that clearly show customer value and ROI.
• Partner with Customer Success, Legal, Finance, Deal Desk and Professional Services to deliver a premium customer experience.
• Coach and mentor less tenured members of the team, sharing best practices and raising the bar.
• Help build and improve internal operational processes.
• Take on additional projects and responsibilities as business needs require.

You should have

• 3+ years of experience in commercial account management, including 2+ years in a mid-market quota-carrying role selling to organizations with 500+ employees.
• Experience owning both the renewal and retention motion and the upsell and expansion motion for a portfolio of existing customers.
• A proven track record of meeting or exceeding retention, renewal and expansion targets, including generating your own expansion pipeline.
• Experience selling subscription-based SaaS products. Experience with consumption-based products, such as AI products, is a plus.
• Proven success building executive relationships and quickly identifying decision-makers and buying processes for SaaS investments.
• Preferred: training in a structured sales methodology. MEDDICC or MEDDPICC is preferred, and Command of the Message is a plus.
• A plus: German or Dutch language skills, or experience working with customers in DACH, Benelux or the Nordics.
• Ability to travel to customer and prospect sites, industry events, and Greenhouse offices is an essential function of this role. Travel is expected to be approximately 10-15% of working time and may include overnight stays and international travel. Travel frequency and destinations may vary with territory, account needs, and business priorities.
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Applicants must be legally eligible to work in the United Kingdom as of the start date chosen by the Company.

Who we are

At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We’re committed to designing and responsibly using AI tools to transform how we work while keeping people at the center. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company - and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an  award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row. 

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Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to [email protected].

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