Dispatch Supervisor

SUMMARY:
We are seeking an experienced and hands-on Dispatch Supervisor to oversee daily dispatch operations within a fast-paced manufacturing environment. The successful candidate will lead the dispatch team and drivers, coordinate deliveries, ensure accurate order fulfilment and maintain efficient dispatch schedules.

Experience handling fragile materials, particularly glass and long aluminium profiles, will be highly advantageous.

POSITION INFO:

Key Responsibilities

• Lead, motivate and manage the performance and discipline of dispatch staff and drivers.
• Allocate tasks effectively and monitor productivity to ensure operational targets are achieved.
• Coordinate delivery schedules and routes, ensuring orders are dispatched on time.
• Plan dispatch activities in line with production schedules and customer delivery requirements.
• Prioritise urgent orders and manage competing delivery deadlines.
• Ensure the safe handling, loading and transportation of fragile materials, including glass and aluminium profiles.
• Verify purchase orders, delivery notes and dispatch documentation for accuracy and completeness.
• Confirm that the correct products, quantities and specifications are delivered to the correct customers.
• Liaise with production teams, drivers, customers and management to coordinate dispatch activities.
• Resolve delivery delays, loading issues, damaged goods and customer complaints promptly and professionally.
• Identify operational challenges and implement practical solutions to minimise delays and improve efficiency.
• Maintain accurate dispatch records and use Microsoft Excel to track deliveries and operational performance.
• Ensure the dispatch area remains organised, safe and productive.

Minimum Requirements

• Previous experience in dispatch supervision, logistics, warehouse operations or a similar role.
• Proven ability to lead and manage a team of dispatch staff and drivers.
• Strong planning, scheduling, routing and organisational skills.
• Experience with dispatch processes in a manufacturing environment.
• Knowledge of purchase orders, delivery notes and dispatch documentation.
• Excellent attention to detail and a strong focus on order accuracy.
• Proficiency in Microsoft Office, particularly Excel.
• Strong communication, problem-solving and decision-making skills.
• Ability to work under pressure in a fast-paced, high-volume environment.
• Physically capable of working in an operational dispatch environment.

Advantageous Experience

• Experience in the glass, aluminium or building materials industry.
• Knowledge of the safe handling and transportation of fragile materials and long aluminium profiles.
• Familiarity with logistics, inventory or warehouse management systems.