Software Trainer

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

• Conducts and facilitates software training programs by making appropriate travel arrangements, preparing and packaging participant and facilitator materials, coordinating the registration and set-up process, and updating and revising training programs as necessary to ensure the curriculum meets the training needs of the Company.
• Creates new or revises existing training programs by researching systems and software functionality, authoring participant and facilitator training materials, designing instructions, practice and other learning activities, and developing other support materials, including PowerPoint presentations, audiovisuals, graphics, job aids, and other documents.
• Acts as a performance improvement resource to managers by following up to provide individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations.
• Provides help desk support by troubleshooting and responding to user requests and questions, researching and correcting systems problems, and following up with the end users to ensure satisfaction resolution of systems-related issues.
• Evaluates and reports on training program effectiveness by developing pre- and post tests, surveys, and/or other methods and tools to assess learner understanding, and by reviewing other Company reports to link training to overall performance and results.
• Assists on take-over and transition teams for newly-acquired properties by completing systems and data conversions, setting up new users for systems access, and conducting training for new team members on the Company’s property management and other software applications.
• Works with third-party vendors, contractors, and other business partners to support training or system maintenance needs, and provides customer service by working with senior management to develop and produce training and communication materials.
• Provides client and customer service by providing reports, demonstrating systems software, and participating in client/owner presentations as needed.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Knowledge, Skills, Abilities:

• Demonstrated proficiency in property management software (preferably Yardi and RealPage), and other computer applications and software used by the Company sufficient to maintain, troubleshoot, provide instructions, and install as needed.
• Demonstrated ability to read, write, and communicate effectively to create and make presentations to team members at all levels, and to design and teach information systems training programs.
• Demonstrated proficiency in word processing, spreadsheet, internet, and database management programs in order to complete required reports, produce necessary communication materials, and use the internet for communication, research, and other business purposes.
• Employment history that demonstrates the application and usage of an information systems or computer background sufficient to design and provide software systems educational information and training classes to team members and management.
• Knowledge and experience in apartment community operation sufficient to understand the processes, procedures, and daily workflow relative to the use of computer applications and property management systems.
• College degree in information systems, education/training, or related field, and/or equivalent experience within the industry.

The salary range for this position is $63,000 - $73,000.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

This position may be performed remotely anywhere within the United States except the state of Alaska.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].

ANTICIPATED CLOSING DATE

This date may be subject to change due to evolving business needs.