Client Delivery Coordinator

The role aim:

To work within the coordinator team in our Client Delivery Centre (CDC), achieving excellent feedback on our service to our clients.

Outcomes

An excellent candidate experience is successfully delivered.

• Support candidate sourcing via GTI and external databases
• Manage all candidate queries via phone, email, customer support desk
• Facilitate regular status updates to all candidates in the pipeline
• Manage and track candidate referrals for each client
• Deliver candidate briefing calls
• Deliver candidate feedback calls and campaign evaluations
• Facilitate any adjustments for candidates during the selection process
• Measure the delivery through campaign NPS scores

Client delivery Service Level Agreements are met.

• Manage and process all client and campaign activities within defined SLA timeframes

An outstanding client experience is delivered and maintained.

• Support client ad hoc requests
• Build knowledge and understanding of each client’s systems and processes

Person Specification

• Strong teamworking skills - ability to work in a team, supporting a shared workload
• Able to manage changing priorities and ambiguity in your own workload
• Organised and able to manage multiple tasks and deadlines
• Excellent phone manner and written communication
• Excellent attention to detail
• Self-motivated and able to display initiative
• Computer literate: experience of using email, internet, and MS Office packages
• Previous experience in a customer facing environment would be preferable

Other Information

• Permanent role - 37.5 hours per week. Monday to Friday 9am-5:30pm.
• 3-month probationary period.

Candidates applying for roles at GTI will be subject to background screening. You can find out more about our background screening and the recruitment of ex-offenders by reading our policies.

If you would like to speak to a member of our team to find out more information about this vacancy or you have any questions, please get in touch - [email protected].