Coordinator, Global Sales

Mandarin Oriental is looking for aCoordinator, Global Sales to join our Global Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

Based at the Corporate Office in London, within the Commercial function, the Coordinator, Global Sales plays an important role in supporting the Vice President, Global Sales and wider Global Sales function.

The role provides a combination of administrative, reporting, analytical and project coordination support, helping ensure Global Sales priorities, reporting requirements and strategic initiatives are delivered effectively across the organisation.

Working closely with Global Sales colleagues, Global Sales Excellence, regional sales leaders, hotel commercial teams and other corporate functions, the Coordinator will help bring together information, maintain key reporting and tracking processes, coordinate projects and ensure actions are followed through.

This is an ideal opportunity for someone who is highly organised, comfortable working with data, proactive and interested in developing within a global commercial environment.

As Coordinator, Global Sales you will be responsible for the following duties:

Administrative & Team Support

• Provide day-to-day administrative support to the Vice President, Global Sales, including diary coordination, meeting scheduling, travel arrangements and preparation of supporting materials.
• Coordinate travel and related logistics, including flights, hotels, transfers, visas where required, itineraries and supporting documentation.
• Prepare and process expense reports, invoices, accruals, budgets and recharge tracking, ensuring accurate and timely follow-up.
• Support the organisation of meetings, including agenda preparation, attendee coordination, meeting set-up, note capture and follow-up of agreed actions.
• Support the onboarding of new Global Sales colleagues, including coordination of system access and guidance on key team tools, resources and processes.
• Maintain shared drives, distribution lists, contact lists, templates, trackers and other team resources, ensuring information is organised and easily accessible.

Sales Reporting, Data Support & Analysis

• Support the preparation, checking and distribution of regular and ad hoc Global Sales reporting.
• Liaise with hotel commercial teams and Global Sales colleagues to gather and clarify reporting inputs and ensure information is captured accurately and on time.
• Assist with data gathering and report preparation across systems and platforms including Power BI, Salesforce, STR and Agency360/Hotelligence, as well as other commercial and market intelligence tools.
• Compile and summarise sales performance information including room nights, ADR, revenue, pipeline, sales activity, conversion and market share.
• Support basic data validation, identifying missing information, discrepancies or variances and following up with the appropriate stakeholders.
• Prepare support-level analysis for Global Sales initiatives, including sales blitzes, pipeline reviews, account summaries, activity reports and project updates.
• Maintain reporting templates, trackers and supporting documentation to ensure consistency across recurring reporting.

Strategic Project & Sales Coordination

• Support the Vice President, Global Sales with the coordination, tracking and follow-up of selected Global Sales projects and strategic initiatives.
• Take the lead on selected commercial projects under the guidance of the Vice President, coordinating timelines, stakeholders, deliverables and follow-up actions.
• Prepare project updates, presentations, meeting materials, summary documents and internal communications relating to Global Sales priorities.
• Coordinate inputs and actions across regional Global Sales colleagues, Global Sales Excellence, hotel teams and other commercial stakeholders.
• Support the organisation and administration of Global Sales initiatives including client engagement activities, roadshows, sales blitzes, training sessions and internal meetings.
• Maintain project trackers, action logs, shared documents and resource folders to provide visibility of progress and ensure agreed actions are followed through.

As Coordinator, Global Sales we expect from you:

• Degree-level education preferred, or equivalent relevant professional experience.
• Ideally 2-3 years' experience within hotels, travel, sales support, commercial administration, reporting or another fast-paced environment.
• Strong organisational and time-management skills with the ability to manage multiple priorities, meet deadlines and follow through on actions.
• Confidence using Microsoft Office, particularly Excel and PowerPoint.
• Experience with Power BI, Salesforce or other CRM/reporting systems would be advantageous.
• Comfortable working with data, reports and templates, with the ability to identify basic trends, discrepancies and appropriate follow-up questions.
• Strong written and verbal communication skills, with excellent attention to detail and the ability to summarise information clearly.
• An interest in using Microsoft Copilot, AI tools and other digital solutions to improve productivity, reporting and ways of working. Previous experience is advantageous but not essential, provided you are keen to learn and embrace new tools.
• A professional, proactive and service-minded approach, with discretion when handling confidential or commercially sensitive information.
• The ability to build effective working relationships with colleagues and stakeholders across different teams and locations.

Our Commitment to You

• Learning & Development: Your success is our success. We craft unique programmes for every stage of your career so you can grow continuously.

• MOstay: Enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide.

• Health & Wellness: Your wellbeing matters to us. We offer global health benefits and wellness programmes.

• Retirement Plans: We reciprocate your commitment with competitive retirement plans.

• Local Benefits: Competitive salary and benefits package.

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