Bus Operations Supervisor

Join a Mission That Moves Richmond

GRTC is uniquely integrated with the community and offers a range of opportunities, from launching innovative new service designs and building large capital projects to expanding throughout the region and continuing to grow ridership. Joining GRTC also means moving to a vibrant capital city with a nationally renowned arts and culture scene, delicious food, and enormous potential. Located just ten minutes from downtown, GRTC’s headquarters powers 30,000 transit trips a day, with more routes & regional connections in development as well as a second bus rapid transit line that will complement the Pulse, our ITDP Bronze Medal-winning flagship system that serves as the spine of our network.

SUMMARY:

Responsible for performing all supervisory functions of the department (i.e., Window Dispatcher, Radio Dispatcher, Board Builder, Road Supervisor, and Payroll). Assists in supervising Bus Operators, and is responsible for maintaining the bus schedule and times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Keeps the Bus Operations Managers informed of any problems.
• Maintain Operator attendance, pay, and leave time records through Hastus.
• Monitor all in-service vehicles to ensure they are maintaining their headways, including analyzing running times, frequency needs, passenger loads, and time point checks.
• Monitor CAD/AVL radio system to maintain contact with transit vehicle operators to control on-street service and to respond to emergencies and special needs.
• Respond to Operator calls for assistance in a professional and timely manner.
• Ensure that road problems and detours are properly documented and communicated to operators and other appropriate stakeholders.
• Manage schedule revisions and changes.
• Maintain accurate management data and reports.
• Maintain updated seniority lists.
• Accurately document disciplinary action of operators after properly checking employee records and ensure that company policies and procedures are followed.
• Communicate effectively with dispatch regarding location and maintain availability through radio communication throughout the entire shift.
• Manage daily employee data in Hastus and assign work in Hastus.
• Maintain an extra board, ensuring that all operators are accounted for, and assign buses to operators while keeping proper records via a computerized transportation system.
• Maintain accurate sick book records and data entry in Hastus.
• Prepare daily operational reports regarding road failures, accidents, vehicle changes, run numbers, vehicle mileage, farebox problems, etc.
• Supervise, instruct, and conduct routine checks of operators relative to schedule adherence, route, proper signage, traffic regulations, safety, operating rules and policies, uniform regulation, general appearance, physical condition, attitude toward the public, proper fare collection, and general demeanor.
• Manage on-board and vehicular accident scenes, conduct accident investigations, and complete all corresponding reports.
• Provide on-street supervision of transit operators to ensure compliance with operating standards and to assist with problems; re-establishes schedules in case of breakdowns; assist with unruly passengers in addition to PSO/PSA or law enforcement when necessary; suggests alternative routes due to accidents.
• Operate transit bus both in and out of service as needed.

OTHER DUTIES AS ASSIGNED:

In accordance with our mission statement, additional duties and/or tasks may be assigned to maintain seamless service for the agency.

SUPERVISORY RESPONSIBILITIES:

• Assist Bus Operation Managers with supervision of part-time and full-time Bus Operators.
• Exercises discretion and independent judgment in making operational decisions.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience / Certifications:

• Bachelor’s degree or equivalent experience.
• 2 years’ experience in a supervisory/management capacity.
• 3 years’ bus transit experience preferred. Prior union environment experience preferred.
• Valid Virginia Commercial Driver’s License required.

Knowledge / Skills / Abilities:

• Familiar with routes and service area.
• Extensive knowledge of the transit industry.
• Must have strong written and verbal skills
• Excellent technical skills required with Radio, CAD/AVL experience preferred. Ability to enter, correct, and retrieve data.
• Proficient in Windows Computer environment and Microsoft Office Suite (Excel, Word, Outlook, etc.).
• Ability to manage time efficiently and effectively, detail-oriented, and strong organizational skills.
• Must be able to work a flexible schedule

PHYSICAL DEMANDS:

The physicaldemands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Requires frequent bending and kneeling.
• Requires sitting and/or standing for long periods.

• Must be able to work rotating shifts as assigned to include days, evenings, weekends, and holidays.
• Must be able to work in extreme weather conditions (Rain, Snow, High Winds, etc.).
• Must be able to safely drive and operate transit and transit-related vehicles, including but not limited to passenger cars, transit vehicles, and the Mobile Command Unit.

GRTC IS AN EQUAL OPPORTUNITY EMPLOYER WHO VALUES DIVERSITY IN THE WORKFORCE