Back Office Manager/Application Engineering Manager

Are you a technical leader who thrives on building high-performing engineering teams and delivering exceptional customer support in the pump and water technology industry? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Back Office Manager/Application Engineering Manager, West US & Canada, you'll be leading and developing a Back Office Engineering team that delivers accurate, timely technical support and quotation excellence while driving continuous improvement across processes, performance, and customer experience.

You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

This position follows a hybrid work model (3 days in office, 2 days remote) and will be based out of our Brookshire, TX office.

What you will be doing

As a key part of the Customer Sales & Support Center (CSSC) team, you'll create impact by building a culture of operational excellence and technical leadership that ensures customers receive best-in-class engineering support and pumping solutions.

Your main responsibilities include:

• Lead, coach, and develop the Back Office Engineering team-setting clear expectations, managing workload priorities, and driving accountability for performance and professional growth.
• Provide technical leadership on complex customer inquiries, product selection, and pumping solutions, reviewing and approving quotations and proposal packages for accuracy and commercial soundness.
• Monitor team performance using CRM, Power BI, and ERP tools to track productivity, response times, and quality-leveraging data to proactively address gaps and improve effectiveness.
• Drive continuous improvement initiatives that simplify processes, eliminate inefficiencies, and enhance the team's ability to exceed customer expectations.
• Partner cross-functionally with Sales, Operations, Product Specialists, and Engineering to resolve issues, support business growth, and share best practices across the organization.
• Support recruitment, onboarding, workforce planning, and succession planning to ensure the team is resourced and positioned for long-term success.

What makes you a great fit

Above all, you're a hands-on technical leader with a passion for people development, a track record of building high-performing teams, and the ability to balance operational excellence with outstanding customer support in a fast-paced engineering environment. We'd also imagine that you are/have:

• A Bachelor's degree in Mechanical Engineering, Industrial Engineering, HVAC Engineering, or a related technical discipline (or equivalent combination of education, training, and industry experience).
• 7+ years of experience in technical sales, applications engineering, technical customer support, or a related engineering function.
• 5+ years of experience managing and developing people in a technical environment.
• Proficiency with CRM, ERP, and business intelligence tools (e.g., Power BI) for data-driven performance management.

It's a plus if you also:

• Industry experience in pumps, HVAC, or modular solutions.
• Demonstrated success leading continuous improvement and change management initiatives.

Why you'll love working here

Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering.
• On-demand training and structured development programmes to support your growth.

The salary range for this position is $101,400 - 159,380. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in Brookshire, TX.

Qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.

To get to know us better, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.

Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant. If you require an accommodation to complete your application or interview, please contact [email protected]. We are committed to providing a fair and accessible hiring process.

Are you ready to unlock possibilities at Grundfos? Apply today!

We look forward to hearing from you.