Boomi Support Engineer

Job Description:

Looking for Boomi Support Engineer.

Experience: 4 years

Location: Hyderabad or Gurgaon

Work Mode: Hybrid (Shift Timing: 5:30 am to 2:30PM OR 1PM to 10PM)

Cab Facility: Yes, Pickup and Drop, both

About the Role:

We are looking for a Boomi Support Engineer to provide L2 application support for enterprise integrations across SAP and non-SAP applications. The role involves incident resolution, service requests, troubleshooting integration failures, and collaborating with cross-functional teams to ensure business continuity. The position supports UK & Ireland operations with 16x5 support and participation in an on-call rotation for critical incidents.

Key Responsibilities:

- Monitor and troubleshoot Boomi integration processes and job failures.

- Analyze process logs, document logs, and error messages to identify root causes.

- Resolve incidents involving failed messages, data synchronization, and integration exceptions.

- Reprocess failed integrations while validating data integrity and processing sequences.

- Handle ServiceNow/JIRA incidents, service requests, and operational support tickets.

- Investigate API and integration issues involving SAP ECC, SAP EWM, SAP Ariba, SuccessFactors, Oracle Service Cloud, Snowflake, and other enterprise applications.

- Collaborate with application teams, third-party vendors, OEM support, and L3 engineers for issue resolution.

- Participate in production triage calls and support deployment activities.

- Prepare Root Cause Analysis (RCA) reports and update runbooks and SOPs for recurring issues.

Required Skills:

- Boomi, Boomi AtomSphere Platform, Boomi Atom Cloud, Boomi Molecule

- Process execution and troubleshooting, Integration Knowledge, API troubleshooting

- REST/SOAP integrations, Data mapping, Message reprocessing, Error handling

Enterprise Applications (Preferred):

Experience with some of the following: SAP ECC, SAP EWM, SAP Ariba, SuccessFactors, Oracle Service Cloud, Snowflake, Concur.

ITSM & Collaboration:

- ServiceNow, JIRA, Confluence, Microsoft Teams

Preferred Qualifications:

- Boomi Associate Certification, Understanding of AWS fundamentals, ITIL Foundation Certification, Experience supporting production environments

What Success Looks Like:

- Timely incident resolution within SLA.

- Accurate RCA documentation.

- Improved integration stability through recurring issue identification.

- Effective collaboration across business and technology teams.

Skills

Technical Support, Boomi, Jira, Boomi Integration, Troubleshooting, API Integration, Boomi AtomSphere