ICAM Requirements and Training Specialist
Job Family:
Cyber ConsultingTravel Required:
Up to 10%Clearance Required:
Active Top Secret (TS)What You Will Do:
- Support requirements development for an enterprise IGA solution using Okta Identity Governance (OIG), with a focus on identity lifecycle and governance processes.
- Document Joiner-Mover-Leaver identity lifecycle requirements, governance workflows, role models, and related process updates.
- Build and deliver user training materials for access requests, user access attestation/certification cycles/campaigns, identity provisioning workflows, and end-user adoption.
- Facilitate user acceptance testing (UAT) for workflow automation, approvals, and connector behavior, and help validate solution readiness.
- Develop Standard Operating Procedures (SOP), quick-reference guides, job aids, and user communications to support change management and adoption readiness.
- Partner with stakeholders to gather feedback, resolve issues, and support continuous improvement of the solution.
What You Will Need:
- Five (5)+ years of overall work experience.
- Experience in IT modernization, Identity Credential Access Management (ICAM)/identity operations, or process engineering.
- Experience supporting requirements development, workflow documentation, and training for enterprise IT or identity solutions.
- Strong understanding of identity lifecycle processes, including joiner/mover/leaver (JML) activities, access governance, and role-based workflows.
- Experience facilitating UAT, documenting test results, and supporting solution validation.
- Ability to develop clear, user-friendly documentation, SOPs, and training content.
- Strong communication, collaboration, and stakeholder engagement skills.
- An ACTIVE and MAINTAINED "TOP SECRET" Federal or DoD security clearance.
- US Citizenship is contractually required.
- Ability to work on site in Washington, DC, 5 days per week.
What Would Be Nice To Have:
- Experience with Okta OIG or other identity governance and administration (IGA) platforms.
- Experience supporting change management and adoption strategies for enterprise technology implementations.
- Familiarity with access request, attestation, provisioning, and governance automation processes.
- Experience working in a cybersecurity or defense-related environment.
- Prior experience creating training materials, quick-reference guides, and end-user communications for enterprise system rollouts.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.