Unit Clerk - Emergency Services - Full Time

Be the organizational heartbeat of patient care. As a Unit Clerk at Guthrie, you'll play a vital role in supporting nurses, physicians, and healthcare teams by ensuring critical information flows smoothly, helping deliver exceptional care to every patient.

Recognized as a Top Healthcare Employer:

Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well-being, including:

• Best Places to Work 2025 - Modern Healthcare
• America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
• America's Best-In-State Employers (PA) 2025 - Forbes
• America's Best Employers for Healthcare Professionals 2025 - Forbes
• America's Best Employers for Women 2025 - Forbes

Schedule & Coverage:

Full Time, Night/Day Shift Rotation

Benefits That Matter:

Medical, Dental, Vision starting first of month after hire

PTO starts Day 1

Voluntary 403(b) Retirement Plan with Employer Match - Plan for your future with Fidelity investment options

Employee Assistance Program - Confidential support for personal and professional well-being

Shift Differentials & Premiums - Earn more for evenings, nights, weekends, and float coverage

Friendly, Inclusive Work Family - Be part of a team that feels like home

Position Summary:

Is responsible for performing secretarial, receptionist and clerical duties on the nursing units, under the direction and supervision of the nurse in charge and/or the Assistant Director of Nursing.

Experience:

• Excellent telephone and interpersonal communication skills required.
• Experience working with IDX System, EPIC EHR, and Lab Computer Systems preferred.
• Computer skills using Windows based programs and keyboarding skills required.
• Knowledge of medical terminology preferred.
• Excellent time management skills. Excellent Customer Service Relations required.
• Able to organize and handle multiple tasks effectively and consecutively.

Essential Functions:

• Immediately greets all who approach the unit desk, receives visitors, customers, co-workers in person or on the phone with courtesy using appropriate customer service etiquette.
• Uses computer efficiently:
  • Enters labs, and other patient care testing into the computer accurately.
  • Knowledgeable in tests that require patient to be NPO.
  • Patient reports are immediately filed into correct patient chart.
  • Ensure that daily patient charges are entered accurately and within established time-frame.
• Coordinates all necessary unit maintenance repairs.
• Prepares orders and maintains unit supplies.
• Orders dietary supplies, late trays and guest trays as directed by charge nurse.
• Flags daily lab work, patient tests and point of care testing.
• Maintains confidentiality following all HIPPA guidelines.
• Uses the Strive For Five customer service guidelines:
  • Wear name badge
  • Introduces self
  • Escorts patients and visitors
  • Pick-up things on the floor
  • Asks “Is there anything else I can do for you?”
• Completes required chart documents.
• Assists nurses with clerical duties on the unit.
• Answers patient lights/intercom, communicates all patient messages.
• Assembles and completes information on patients chart, stamps all chart documents with addressograph. Inserts additional forms as needed on a daily basis.
• Is knowledgeable in chart order, and prepares discharged charts for medical records.
• Performs floor unit clerk duties on uncovered unit.
• Makes rounds to Lab and Pharmacy and distributes supplies to each unit if needed.
• Runs for STAT medications in Pharmacy.
• May be required to float.
• Fosters teamwork approach by helping with duties for which you are qualified.
• Participates and actively supports P.I. activities.
• Completes Mandatory Nursing Education annually.
• Attends department meetings monthly (read minutes of department meeting if unable to attend).
• Displays positive attitude/working relationships toward all internal and external customers.
• Willing to accept additional responsibilities and duties related to the operation of the department as permitted.
• Schedules benefit time appropriately.
• Transcribes physician orders accurately and is knowledgeable in med, lab tests and physician routine.
• Provides timely notification for absence or tardiness (4 hours for 3-11 and 11-7, 1 hour for 7-3).
• Arrives on time at start of scheduled shift and returns promptly after breaks and lunch.
• Consistently strives to be an effective and productive member of the department and of the organization.
• Maintain a neat and orderly work environment; including but not limited to Nurse’s Station, Utility Rooms and linen closet.
• Functions with autonomy but knows when to ask appropriate questions.
• Secures medical records from previous admission.
• Incorporates prior DNR documentation in new record.
• Must be knowledgeable in the use of computers and fax machines.
• Remove discharged and transferred patients from IDX appropriately and timely.
• Prepares chart for transfer to another facility and prepare discharge charts.
• Incorporate all loose filing, information from bedside chart and returns record to Medical Records within required time frame.

• Ensures that physicians/nurses are aware of all labs before filing.

  This position is part of the collective bargaining unit.

The pay range for this position is $17.57-$25.32/hr. based on experience.