Experience Execution Delivery Lead

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Background & Portfolio Context

The Commercial Digital Services Value Pool, within Haleon's Digital & Technology function, represents a multi-year enterprise transformation agenda aimed at unlocking £250m+ in commercial value through over £100m of targeted digital investment.

The portfolio is split across two portfolios (commercial excellence and marketing transformation) and covers the following areas in totality:

Investment Effectiveness - deploying capital against the highest-value opportunities across customer, expert, and consumer / marketing.

Salesforce of the Future - equipping field teams with next-generation tools, insights and digital capabilities.

Go-to-Market & Pharmacy Transformation - modernising commercial execution and elevating the pharmacy channel.

Digital Experiences - enabling seamless, personalised engagement across customer and patient touchpoints to enable marketing transformation.

Role Overview

The Experience Execution Delivery Lead is responsible for the end-to-end delivery of Haleon's digital experience platforms and consumer-facing execution capabilities, ensuring the successful delivery of global websites, personalization solutions, digital experience technologies, and associated platform services.

Working within the Commercial Digital Services Value Pool and in partnership with Product Management, Engineering, Architecture, and Global Marketing teams, the role leads delivery across digital experience products and platforms, ensuring high-quality execution, platform stability, and value realization.

The Experience Execution Delivery Lead orchestrates product teams, engineering squads, service providers, and market stakeholders to deliver scalable, compliant, and high-performing digital experiences that enhance customer engagement and business outcomes.

Key Responsibilities

Experience Delivery Leadership & Ownership

Own end-to-end delivery of the Experience Execution portfolio, including website platforms, digital experience solutions, personalization capabilities, and associated technology products.

Lead delivery across multiple global markets, ensuring alignment with roadmap priorities, engineering capacity, and market requirements.

Oversee integrated delivery plans across product, engineering, architecture, deployment, and operations teams.

Drive successful execution of platform enhancements, releases, migrations, and capability launches.

Platform Delivery & Technical Execution

Lead delivery of website replatforming initiatives and digital experience platform capabilities.

Coordinate engineering teams to ensure delivery quality, performance, resilience, and scalability.

Drive execution of personalization, experimentation, customer experience, and engagement capabilities.

Ensure delivery aligns with enterprise architecture, technical standards, and cybersecurity requirements.

Delivery Excellence & Operational Performance

Ensure programme delivery meets agreed scope, timeline, quality, budget, and regulatory requirements.

Drive adherence to Agile, SAFe, and modern product delivery practices.

Establish delivery metrics and performance reporting to monitor execution effectiveness.

Support transition into support and operational service models following deployment.

Risk, Issue & Dependency Management

Serve as primary escalation point for delivery risks, technical issues, and cross-platform dependencies.

Lead mitigation and recovery planning for critical delivery challenges.

Manage dependencies across CRM, Data, Analytics, Commerce, Content, and Experience technology portfolios.

Strategic Alignment & Value Realisation

Ensure solutions align to digital experience strategy and product roadmaps.

Partner with Product Managers and Value Assurance teams to realise measurable business value.

Support continuous optimisation and enhancement of digital experience capabilities.

Cross-Functional Leadership

Collaborate closely with Product Management, Architecture, Engineering, Marketing, Data, and Operations teams.

Provide delivery visibility, governance updates, and decision support to senior stakeholders.

Partner with Deployment and Adoption teams to support successful market launches and operational transition.

Qualifications & Experience

Basic Qualifications

Extensive experience leading large-scale digital platform and technology delivery programmes.

Strong experience managing website platforms, digital experience ecosystems, or marketing technology solutions.

Proven leadership of engineering and cross-functional delivery teams in global organisations.

Expertise in Agile, SAFe, and enterprise delivery frameworks.

Strong capability in programme governance, risk management, and stakeholder engagement.

Preferred Qualifications

Experience with web experience platforms, CMS, DAM, personalization engines, experimentation platforms, or customer engagement technologies.

Experience within consumer healthcare, pharmaceuticals, or FMCG.

SAFe, PMP, Prince2 Agile, or equivalent certification.

Experience delivering complex digital experience transformations across multiple markets.

Location - this role is based in: UK

This job posting closes on: TBC

This position is a grade: 6

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Job Posting End Date

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.