Retail Operations Assistant Manager

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence.

Do you match with the profile?

• Do you possess strong project management capabilities?
• Do you have in-depth understanding of luxury retail industry?
• Do you go beyond simply executing what is asked and naturally look for ways to improve, challenge, and create?
• Are you a team-oriented person who values collaboration, actively listens to others, and contributes to a positive and inclusive team environment?
• Are you open-minded and curious, willing to learn from others, seek feedback, and continuously develop yourself?
• Do you have advanced PC skills, e.g. MS Office, SAP, Salesforce.
• Do you have native fluency in Japanese and business fluency in English?

If this is the case, then we would love to hear from you!

What are we expecting from you?

Retail Operations Assistant Manager will be the key to drive digital transformation across BTQs in Japan. Acting as an important link between HQ strategy and local execution, the role will lead the implementation of strategic initiatives, insuring boutique standards, and continuous improvement across the retail organization.

• You will lead the launch and deployment of the new transformation digital application working closely with HQ and boutique teams
• You will drive compliance excellence across BTQs in partnership with related functions
• You will lead the boutique Operation Associate community and communicate closely with boutique management to redefine operational bottlenecks and points of improvement.
• You will drive continuous improvement of boutique operations to elevate client experience and contribute to building a more agile, collaborative, and transformation-oriented retail organization.

More than a job…it’s an experience!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process:

• Send your application online
• If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful.
• You will meet with HR, High Jewelry Director, Retail Director, and Japan President and HQ business leaders.