Global Support Engineer L2

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

About this role

As a Global Support Engineer (L2), you will help enterprise customers keep their critical OutSystems applications running smoothly. In this role, you will go beyond basic support to solve complex technical problems, fix system performance issues, and find the root cause of difficult bugs. You will work closely with global developers, architects, and product teams to improve the platform and deliver great solutions. The role is based in Tokyo, Japan.

Key Responsibilities

• Deep-Dive Investigation & Log Analysis: Perform thorough root-cause analysis, defect reproduction, and system log reviews to diagnose runtime failures and platform-level anomalies.
• Performance Tuning & Bottleneck Resolution: Pinpoint and resolve latency and throughput issues across web application servers (IIS) and relational database layers (SQL Server and Oracle).
• Live Problem-Solving & Technical Advisory: Articulate analytical logic, hypotheses, and diagnostic steps transparently in real time to guide enterprise customers through effective solutions and trade offs.
• Code-Level Debugging: Inspect and trace application behaviors across .NET (C#), Java, and modern web integrations (REST/SOAP, XML) to identify defects.
• Continuous Product Evolution: Collaborate directly with engineering and product teams, translating critical field issues and edge cases into platform improvements.

Qualifications

• Experience & Background: 4+ years of relevant technical support experience, or a degree in Engineering, Computer Science, or a related field.
• Systems & Infrastructure: Solid intermediate knowledge of Microsoft IIS performance troubleshooting, relational databases (SQL Server / Oracle query optimization), and core network protocols (TCP/IP, HTTP/HTTPS, DNS).
• Code Navigation: Ability to read, interpret, and trace source code in .NET (C#) and Java, along with an understanding of web services (REST/SOAP) and standard front-end stacks (HTML, CSS, JavaScript, React).
• Deductive Problem-Solving: Proven ability to break down complex, unstructured technical issues into clear components without relying on preset scripts.
• Languages: Proficient in English (bilingual skills are a plus).
• Working Arrangement: Hybrid on a 5-day work week (8:00/9:00 AM - 5:00/6:00 PM JST) with rotational weekend shifts.

What Makes You Stand Out

• Vocal Problem-Solver: You can explain your technical thoughts and troubleshooting steps clearly on calls, working closely with global teams and customers to solve problems together.
• Code-Savvy Support Mindset: You do more than read logs where you can read code, find deep software bugs, and discuss technical solutions directly with developers.
• Platform-Level Curiosity: You enjoy solving new and complex issues without manuals, always looking for the real reason behind a problem instead of just applying a quick fix.

More about OutSystems

OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform.

As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact.

We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration.

OutSystems is a global company, with more than 900k developer community members, 1,700 employees, more than 600 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems now has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and includes a thriving, worldwide community of remote employees.

Our customers are some of the world's most recognizable brands across diverse industries- such as Toyota, Heineken, Bosch, KeyBank, and UCLA-who trust OutSystems to deliver ROI and transformational impact.

Consistently recognized as a leader by top analyst firms Gartner, IDC and Forrester, OutSystems continues to shape the future of enterprise software development in the agentic era. We are proud to be named a leader in more than 100 categories on G2, including #1 in Customer Satisfaction in Enterprise Low Code Development, and most recently as a leader in AI Agent Building in the G2 Spring 2026 Reports.

Working at OutSystems

Our culture is built on our core values of Trust, Customer Success, Innovation, and Alignment. We operate as one global OutSystems team, taking ownership to pursue our vision of being the AI platform enterprise leaders trust to build, secure, and evolve their most critical applications and systems.

What do we have to offer you?

• A company at the vanguard of the agentic revolution, where we don’t just react to AI innovation-we architect it. Joining OutSystems means stepping onto a high-growth rocket ship that combines the fearless agility of a startup with the sophisticated, global foundation of an enterprise powerhouse.

• Real growth opportunities. We don't just talk about development; we invest in it through structured programs designed to scale your expertise. Whether you are aiming for vertical progression, exploring lateral moves into new domains, or mastering specialized AI skills through our Professional Development Fund and Internal Mobility Program, we provide the resources to get you there.

• A global collective of world-class talent, where you’ll collaborate with enterprise software legends and sought-after thought leaders. At OutSystems, our industry experts aren't just visionaries-they are accessible, approachable mentors who are deeply invested in your growth as we architect the agentic future together.

OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact. . We believe that driving our next phase of growth requires the radical creativity that only comes from diverse perspectives. We are committed to building a team as global and diverse as the organizations we serve, ensuring every individual can perform to their full potential. As an equal opportunity employer, all qualified applicants receive equal consideration regardless of race, origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status.