IT Operations Engineer

Overview

The IT Operations Engineer is responsible for maintaining and optimizing IT infrastructure, cloud resources, and operational processes. This role ensures systems are secure, scalable, and highly available while supporting development, DevOps, and business teams. The position requires hands-on experience with cloud platforms, system monitoring, automation, and incident response, and provides an opportunity to advance technical expertise in IT operations.

Responsibilities

• Monitor performance, availability, and security of IT systems, servers, networks, and cloud-based resources.
• Configure, deploy, and manage AWS infrastructure, including EC2, S3, RDS, IAM, CloudWatch, and other relevant services.
• Implement best practices for cloud cost optimization, security, and scalability.
• Develop and maintain scripts (Python, Bash, PowerShell) to automate routine operational tasks.
• Utilize Infrastructure-as-Code (IaC) tools such as AWS CloudFormation, Terraform, or Ansible to manage environments.
• Respond promptly to system outages, security incidents, and service interruptions, performing root cause analysis and implementing solutions.
• Maintain accurate documentation for system configurations, operational procedures, and incident reports.
• Provide regular reporting on system performance, availability, and security metrics to management.
• Collaborate with development, support, and DevOps teams to ensure seamless system integration and operational reliability.
• Participate in continuous improvement initiatives to enhance system performance, automation, and operational efficiency.

Essential Skills and Experience

• 3-5 years of experience in IT operations, system administration, or cloud operations.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field.
• Hands-on experience with AWS services and cloud workflows.
• Solid understanding of IT infrastructure, including servers, networks, storage, and operating systems (Windows and Linux).
• Experience with scripting and automation tools (Python, Bash, PowerShell).
• Familiarity with Infrastructure-as-Code (IaC) and configuration management tools.
• Strong problem-solving, analytical, and troubleshooting skills.
• Ability to work independently and collaborate effectively with cross-functional teams

Preferred Skills and Experience

• Certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, CompTIA A+, or Network+.
• Experience with cloud cost optimization, monitoring, and alerting tools (CloudWatch, Prometheus, Grafana).
• Exposure to containerization and orchestration tools (Docker, Kubernetes).
• Knowledge of IT security best practices and compliance standards.
• Experience with DevOps practices, CI/CD pipelines, and version control systems (Git).

Key Competencies and Attributes

• Proactive and detail-oriented, able to identify and address potential issues before they impact operations.
• Strong communication and interpersonal skills to work with technical and non-technical stakeholders.
• Adaptable to changing technology and business requirements.
• Committed to continuous learning and professional growth in IT operations and cloud technologies.
• Customer-focused mindset, ensuring systems support business objectives and user needs.

Work Arrangement

• Based at ampliFI’s Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly.
• National remote opportunities require residency in one of the following states AZ, CO, FL, GA, IL, IN, MA, MT, NC, NE, NH, NJ, NY, OH, PA, SC, TX, UT, VA, or WI.

Physical Requirements

This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required.

Other Duties

Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions

The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee’s placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $90,000 to $100,000.

About ampliFI

At ampliFI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged.

ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do.

Benefits and Perks

• Competitive pay plus 401(k) with employer match
• Medical, dental, vision, and life insurance
• Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
• Tuition Reimbursement
• Paid time off, company holidays, and parental leave
• Employee Assistance Program
• Hybrid work environment with flexible hours
• Onsite perks including gym access and snacks
• Employee recognition programs celebrating milestones and achievements
• Growth opportunities within a supportive, team-oriented environment

ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.